topic Re: Add-on doesn't work in Get Support

Add-on doesn't work

Ayapon — Wed, 05 Jan 2022 10:27:01 GMT

Hi. I would you like to help me.

I added the Add-on "400 min Intl Long Distance (Incl Canada & US)" but it doesn't work.

I am using $25 plan. It includes:

・500MB + 500MB at 3G Speed

・Unlimited Canada-wide Talk

・Unlimited International Text

After I added the Add-on, I tried making a phone call to a foreign country but it didn't work.

Do you have any ideas?

Thank you for reading this.

Re: Add-on doesn't work

RossN — Wed, 19 Jun 2019 02:55:51 GMT

HI what country where you calling?

Re: Add-on doesn't work

sunflowershine — Wed, 19 Jun 2019 02:56:19 GMT

@Ayapon Which country did you call?

Re: Add-on doesn't work

geopublic — Wed, 19 Jun 2019 02:58:14 GMT

@Ayapon wrote:
Hi. I would you like to help me.
I added the Add-on "400 min Intl Long Distance (Incl Canada & US)" but it doesn't work.
I am using $25 plan. It includes:
・500MB + 500MB at 3G Speed
・Unlimited Canada-wide Talk
・Unlimited International Text
After I added the Add-on, I tried making a phone call to a foreign country but it didn't work.
Do you have any ideas?

Thank you for reading this.

@Ayapon Is the country your calling on the list?

Re: Add-on doesn't work

hairbag1 — Wed, 19 Jun 2019 02:57:17 GMT

Here's your county calling options...

400 International Long Distance minutes

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: Add-on doesn't work

hairbag1 — Wed, 19 Jun 2019 02:59:59 GMT

Remember that the 400 minute International Add-on takes 2 steps to add to your account. First step is to pay for it, second step is to go back and select that plan. Usually works right away.

Re: Add-on doesn't work

Ayapon — Thu, 20 Jun 2019 00:38:37 GMT

Thank you for your reply. I tried calling to Japan.

Re: Add-on doesn't work

Ayapon — Thu, 20 Jun 2019 00:39:13 GMT

Thank you for your reply. Japan.

Re: Add-on doesn't work

Ayapon — Thu, 20 Jun 2019 00:40:06 GMT

Thank you for your reply. Which list?

Re: Add-on doesn't work

geopublic — Thu, 20 Jun 2019 00:43:05 GMT

@Ayapon wrote:
Thank you for your reply. Which list?

Here's your county calling list:

400 International Long Distance minutes

Unfortunately Japan is not on the list.

Re: Add-on doesn't work

Ayapon — Thu, 20 Jun 2019 00:42:14 GMT

Thank you for your reply.

I didn' know that list.

I would have liked to call to Japan, but I can't make a phone call because of the list, is it right?

Re: Add-on doesn't work

RossN — Thu, 20 Jun 2019 00:42:40 GMT

I don't believe Japan is on the list

Re: Add-on doesn't work

geopublic — Thu, 20 Jun 2019 00:46:10 GMT

@Ayapon Yes, that is correct. As an alternative you can install Hangouts Dialer then add some funds and call Japan using the app.

Re: Add-on doesn't work

stonechucker — Thu, 20 Jun 2019 00:54:55 GMT

Buy a calling card for Japan, or multiple countries you’d like to call, with a local to you access number.

Re: Add-on doesn't work

Ayapon — Thu, 20 Jun 2019 01:04:48 GMT

I see.. Thank you so much for letting me know. It helped me.

Re: Add-on doesn't work

Ayapon — Thu, 20 Jun 2019 01:06:15 GMT

I see. Thank you so much for your help. It helped me.

Re: Add-on doesn't work

GinYVR — Thu, 20 Jun 2019 06:32:22 GMT

@AyaponIf you are not too attached to this service, I suggest moving to Koodo Prepaid instead since their international dialing package includes Japan.

Koodo's country list:

Australia
Austria
Bahamas
Bangladesh
Brazil
Chile
China
Colombia
Dominican Republic
Egypt
El Salvador
Finland
France
Germany
Greece
Guatemala
Hong Kong
India
Iran
Ireland
Israel
Italy
Jamaica
Japan
Malaysia
Mexico
Netherlands
New Zealand
Nigeria
Pakistan
Philippines
Poland
Romania
Russia
Saudi Arabia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
United Arab Emirates
United Kingdom
United States
Venezuela
Vietnam