topic Re: can not call outgoing in Get Support

can not call outgoing

7785879988 — Wed, 05 Jan 2022 10:26:53 GMT

Since the 15th june i changed new plan, my mobile phone has not been able to make outgoing calls. I logged into the website to check my plan and always prompted an error. This experience is very bad. I missed some important calls. could you help me solve this problem immediately ?

Re: can not call outgoing

RossN — Tue, 18 Jun 2019 22:53:03 GMT

hi what plan are you on?

Re: can not call outgoing

7785879988 — Tue, 18 Jun 2019 22:54:18 GMT

even can not call voice mail box

Re: can not call outgoing

GinYVR — Tue, 18 Jun 2019 22:54:35 GMT

@7785879988What kind of error do you have when you log in? Can you cut and paste the exact error message?

Re: can not call outgoing

7785879988 — Tue, 18 Jun 2019 22:56:30 GMT

my plan 25cad 30day

Re: can not call outgoing

dabr — Tue, 18 Jun 2019 23:00:59 GMT

@7785879988 wrote:
Since the 15th june i changed new plan, my mobile phone has not been able to make outgoing calls. I logged into the website to check my plan and always prompted an error. This experience is very bad. I missed some important calls. could you help me solve this problem immediately ?

You can try the lost/stolen trick..log into your account, select plans/add-ons, select phone lost, suspend, log out, wait 5 mins, log back in and report phone found, unsuspend, log out, restart phone and see if that resets everything. If not try adding $1 top up to your account and restart phone.

Re: can not call outgoing

RossN — Tue, 18 Jun 2019 23:01:52 GMT

incoming calls text and data work?

Re: can not call outgoing

geopublic — Tue, 18 Jun 2019 23:04:01 GMT

@7785879988 wrote:
my plan 25cad 30day

@7785879988 When you dial 611 from your phone what happens?

Re: can not call outgoing

hairbag1 — Tue, 18 Jun 2019 23:14:25 GMT

@7785879988 wrote:
Since the 15th june i changed new plan, my mobile phone has not been able to make outgoing calls. I logged into the website to check my plan and always prompted an error. This experience is very bad. I missed some important calls. could you help me solve this problem immediately ?

Sounds like something went afoul due to the change in your plan. You'll have to contact a moderator for their assistance. Click this to message them

Let them know what happened and hopefully they can correct things quickly.

Please allow up to 48 hours for a response, but usually much less.

Re: can not call outgoing

7785879988 — Tue, 18 Jun 2019 23:18:26 GMT

now i am trying buy more call package 5 cad to test call outgoing.

Re: can not call outgoing

RossN — Tue, 18 Jun 2019 23:20:47 GMT

your 25 dollar plan should have unlimited calling

Re: can not call outgoing

stonechucker — Tue, 18 Jun 2019 23:37:42 GMT

Have you tried turning off and restarting your phone? It may sound silly, but it may solve the issue.

Re: can not call outgoing

AE_Collector — Wed, 19 Jun 2019 01:34:33 GMT

What plan were you on when you changed to the $25 unlimited Canada calling / unlimited text / 1 Gb data plan? Was that plan change set for your next renewal date which was June 15 or did you make an immediate change from old to new plan?

Terry

Re: can not call outgoing

sunflowershine — Wed, 19 Jun 2019 03:16:50 GMT

@7785879988 Only the moderators can get access to your phone. You should contact the Moderator by private message them. You can simply click on the Envelop icon and send to "Moderator_Team" and explain your issue.

Re: can not call outgoing

srlawren — Wed, 19 Jun 2019 05:23:03 GMT

@7785879988 wrote:
my plan 25cad 30day

@7785879988 wrote:
now i am trying buy more call package 5 cad to test call outgoing.

@7785879988 so here's the thing: if you're paying $25 for 30 days, you've either got plan that includes unlimited Canada-wide calling, international texting, and a small amount of data, OR, you've got a plan that's data-only with no talk or text features at all. In the first case, the add-on minutes will never get used as your plan has unlimited calling for any scenario where the add-on could otherwise be used. In the second case, the add-on minutes will never get used because you cannot use long-distance add-on minutes if you have no talk in your plan. So, either way I believe you just wasted $5 on the exercise.

Re: can not call outgoing

LovesToPM — Wed, 19 Jun 2019 09:35:08 GMT

@7785879988, Sometimes manually dialing the number instead of calling using your contact list works.

This is a community forum. Most of us are customers like yourself.

You mention you cannot make outgoing calls. Is everything else working?

If you have no service at all or your plan isn't active, then you need to contact The Moderator Team (Public Mobile employees) who will be able to help you.

Re: can not call outgoing

srlawren — Wed, 19 Jun 2019 19:38:01 GMT

@LovesToPM wrote:
@7785879988, Sometimes manually dialing the number instead of calling using your contact list works.

@LovesToPM uhm, maybe if you have the contact's phone number stored in an incorrect format in your address book? But I'd say (as long as you set up the contact correctly) you are far less to misdial it by dialing from the contact rather than manually punching in the numbers.

Re: can not call outgoing

stonechucker — Wed, 19 Jun 2019 19:48:50 GMT

@srlawren, @LovesToPM

I've had a few contacts get messed up, and this is the problem. For whatever reason, I sometimes have a contact 'mess up' during syncs, and I've yet to pinpoint how it does it.

I'm betting, I've got two full update devices, and one should only be a 'read' sync, not an 'edit' sync.

Usually find the error when I've added a new email address for someone, then call them a few days later. Definitely occurs on my 'bus stop' signs, with all the pause and wait codes hard coded.

Re: can not call outgoing

LovesToPM — Thu, 20 Jun 2019 16:11:11 GMT

@srlawren wrote:
@LovesToPM wrote:
@7785879988, Sometimes manually dialing the number instead of calling using your contact list works.
@LovesToPM uhm, maybe if you have the contact's phone number stored in an incorrect format in your address book? But I'd say (as long as you set up the contact correctly) you are far less to misdial it by dialing from the contact rather than manually punching in the numbers.

I totally agree. This issue has never happened to me. However there are a few threads on PM where people say they can't dial out, no out-going calls. Then poof, they try dialing manually and it works.

Re: can not call outgoing

Anonymous — Thu, 20 Jun 2019 16:16:20 GMT

@LovesToPM wrote:
@srlawren wrote:
@LovesToPM wrote:
@7785879988, Sometimes manually dialing the number instead of calling using your contact list works.
@LovesToPM uhm, maybe if you have the contact's phone number stored in an incorrect format in your address book? But I'd say (as long as you set up the contact correctly) you are far less to misdial it by dialing from the contact rather than manually punching in the numbers.
I totally agree. This issue has never happened to me. However there are a few threads on PM where people say they can't dial out, no out-going calls. Then poof, they try dialing manually and it works.

geopublic theorizes that when folks return from traveling that some contacts could get confused. Or it's stonechucker's observations that some sync-ing confuses things. Maybe upon return, this sync happens and then it's messed up.

Dunno. Never happens to me either.