topic Re: Cannot access self service - keeps blocking my account in Get Support

Cannot access self service - keeps blocking my account

Abelito — Wed, 05 Jan 2022 10:26:45 GMT

Hello there,

Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.

Thank you very much in advance,

Abel Grandal

Re: Cannot access self service - keeps blocking my account

Jesscross — Tue, 18 Jun 2019 21:53:49 GMT

sorry to hear you are having issues.
You will need to message a MOD for assistance, click on this link @Moderator Team
to send a private message .
In your message please include:
✪ PM account Email address
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

@Abelito wrote:
Hello there,
Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.
Thank you very much in advance,
Abel Grandal

Re: Cannot access self service - keeps blocking my account

RossN — Tue, 18 Jun 2019 21:54:34 GMT

hi clear your cache ,reboot your computor use igognito mode wait an hour first good luck

Re: Cannot access self service - keeps blocking my account

mojorising — Tue, 18 Jun 2019 21:55:01 GMT

Did you try Google Crome incoginito mode, IE, Edge or firefox? Try cleaning browser cookie and cache.

Re: Cannot access self service - keeps blocking my account

GinYVR — Tue, 18 Jun 2019 22:08:10 GMT

@AbelitoIs your phone working? Can you access *611?

Re: Cannot access self service - keeps blocking my account

Abelito — Tue, 18 Jun 2019 22:12:20 GMT

Yes, my phone works.

Re: Cannot access self service - keeps blocking my account

GinYVR — Tue, 18 Jun 2019 22:15:22 GMT

Give the Moderators a message via this link here. Explain your situation.. they will send you a verification link.. expect to hear back from them in up to 48 hours.