topic My Refer A Friend Rewards Have Disappeared? in Get Support

My Refer A Friend Rewards Have Disappeared?

pelehos — Wed, 05 Jan 2022 10:26:41 GMT

Hoping someone might be able to help e figure out why my refer a friend rewards are no longer listed on my account? After an issue with my account last month where the system would not accept my payment manually and blocked my payment option from being used, it would seem I no longer have these rewards? I might add, the blocked payment option was one I had previously used and was registered on autopay on 3 different accounts I use, but on this one account, it wouldn't allow it to work? Wondering if it reset something because of this blip?

Re: My Refer A Friend Rewards Have Disappeared?

mimmo — Mon, 20 Aug 2018 14:48:38 GMT

If you are referring to the $1 ) account referrals when it has happened in past I would just message the mods with the missing referral numbers and the mods would look into it.

Re: My Refer A Friend Rewards Have Disappeared?

pelehos — Mon, 20 Aug 2018 14:56:22 GMT

Thank You, and where might I find the refferal numbers?

Re: My Refer A Friend Rewards Have Disappeared?

ShawnC13 — Mon, 20 Aug 2018 15:08:25 GMT

@pelehos wrote:
Thank You, and where might I find the refferal numbers?

In your self serve on the overview page click rewards. There should be another down arrow giving you the breakdown of reward and which numbers you have for referrals. Also there has been issued with having the same payment card for more than 2 accounts. Some have had success others have had issues, you may want to change one account payment method and see how that goes.

Re: My Refer A Friend Rewards Have Disappeared?

mimmo — Mon, 20 Aug 2018 15:16:00 GMT

Thanks @ShawnC13 for the additional info.

@pelehos .I used to and still do keep a manual.list of my referals. That way should they dissapears I have a list to send mods for verification.

Re: My Refer A Friend Rewards Have Disappeared?

popping — Mon, 20 Aug 2018 15:27:14 GMT

@pelehos

There is a chance that all your referrals had left PM to Koodo due to the $45/8GB migration promo for the last 2 weeks.

Re: My Refer A Friend Rewards Have Disappeared?

mimmo — Mon, 20 Aug 2018 15:32:25 GMT

@pelehos that is a possibility, usually though an sms is sent saying one of your referals left.

Re: My Refer A Friend Rewards Have Disappeared?

Keljai — Mon, 27 Aug 2018 02:00:08 GMT

I would imagine 1 of 2 options:

1- Your friends left Public mobile

2- There is an error and you'll need to message the mods to look into it for you

Re: My Refer A Friend Rewards Have Disappeared?

Effort — Mon, 27 Aug 2018 02:28:15 GMT

That's a good idea keeping a list of who you referred. That way, you know which numbers also left. I will start doing that. Thanks.