topic Re: No data in Canada after trip to the USA with roaming add on in Get Support

No data in Canada after trip to the USA with roaming add on

allan14333 — Wed, 05 Jan 2022 10:26:36 GMT

We drove to USA yesterday on a same day trip. so I purchased a 250MB usa roaming add-on. On my trip back from usa, once I crossed the border and came back to canada, I lost the data access, after endless reboots, it was not working. but I can still make phone call or text message at the moment though. After 4-5 hours, the data access get fixed by itself. It seems the transition from at&t to Public Mobile took a while, it really a big inconvenient for me. Luckily my friend, who did not purchased a Roaming plan still have the data access. So my suggestion to everyone is be prepared to bring GPS for backup or use another phone for navigation when driving to USA.

Re: No data in Canada after trip to the USA with roaming add on

vp6853 — Mon, 20 Aug 2018 11:05:45 GMT

I have never used PM roaming data, so I don't have experience. What if, after you crossed the border, you manually changed it to PM and turned off roaming data?

Re: No data in Canada after trip to the USA with roaming add on

smp99 — Mon, 20 Aug 2018 12:11:38 GMT

Yes- I think others have experienced similar things. Usually people who have bought a text roaming package can't text for a short time upon returning. This is the first time I have heard about a data only.

In every case, it seems to fix itself within a few hours, typically 6-8, and to my knowledge there has never been a good explanation for this.

Re: No data in Canada after trip to the USA with roaming add on

allan14333 — Mon, 20 Aug 2018 13:34:37 GMT

I did everything, it did not work. but the problem resolved by itself afterwards.

Re: No data in Canada after trip to the USA with roaming add on

MacMe — Mon, 20 Aug 2018 13:44:56 GMT

I've read that sometimes you need to manually select the mobile carrier (AT&T or T-mobile) if you have issues connecting.

Also, if you have GPS on your phone, you can download maps offline before your trip.

Re: No data in Canada after trip to the USA with roaming add on

elle0elle — Mon, 20 Aug 2018 15:23:10 GMT

I'm also experiencing the same thing! I was in Europe and using another sim card but switched back to my Public Mobile sim upon arriving in Canada and everything seems to be working except the data. It's driving me nuts because it's been well over 12 hours now.

Re: No data in Canada after trip to the USA with roaming add on

wetcoaster — Mon, 20 Aug 2018 15:28:16 GMT

@elle0elle wrote:
I'm also experiencing the same thing! I was in Europe and using another sim card but switched back to my Public Mobile sim upon arriving in Canada and everything seems to be working except the data. It's driving me nuts because it's been well over 12 hours now.

Since Public Mobile doesn't have international roaming this has to do with your phone's settings.

Turn data roaming off, reset network settings, restart your phone, check APN?

Re: No data in Canada after trip to the USA with roaming add on

stonechucker — Mon, 20 Aug 2018 15:29:49 GMT

Hello @elle0elle, it sounds like you may need to reset your APN settings, as you were using a different SIM while away.

Please check the knowledge base for information on setting these values.

Re: No data in Canada after trip to the USA with roaming add on

elle0elle — Mon, 20 Aug 2018 15:36:29 GMT

Yup, already did that! I changed it back accordingly to the iphone apn settings for public. My sisters have public as well and they did not have any issues which is very weird. I went into my account and I have funds in there already and did not go over my GB for this period. Not sure what's up.

Re: No data in Canada after trip to the USA with roaming add on

smp99 — Mon, 20 Aug 2018 17:57:47 GMT

can you take a screen shot of your APN settings - something does not make sense

Re: No data in Canada after trip to the USA with roaming add on

elle0elle — Mon, 20 Aug 2018 20:35:11 GMT

Please see screenshot.

Re: No data in Canada after trip to the USA with roaming add on

elle0elle — Mon, 20 Aug 2018 20:37:19 GMT

please see screenshot @wetcoaster @stonechucker @smp99

Re: No data in Canada after trip to the USA with roaming add on

smp99 — Tue, 21 Aug 2018 01:11:38 GMT

Yep. Screen shot is the same as my settings. I can also see public mobile at the top. Did you log into your account to see how much data is left and your next renewal date.

Re: No data in Canada after trip to the USA with roaming add on

elle0elle — Tue, 21 Aug 2018 17:32:15 GMT

Yup, that was the first thing I did. I started my cycle last week while I was away and there was no data usage on my account at all. It is currently topped up as all my other services work..such as texting and calling people. Just no data!

Re: No data in Canada after trip to the USA with roaming add on

elle0elle — Wed, 22 Aug 2018 20:37:09 GMT

In case someone comes across this issue in the future. I got the data to work now. It appears that my european sim card created a profile in my iPhone and after resetting the carrier settings, it was not removed. You will need to manually delete the carrier profile and then the data will work again!

Re: No data in Canada after trip to the USA with roaming add on

smp99 — Thu, 23 Aug 2018 12:24:02 GMT

Nice.

That is something I was not aware of as a troubleshooting step. Good to know

Re: No data in Canada after trip to the USA with roaming add on

srlawren — Thu, 23 Aug 2018 17:51:21 GMT

@elle0elle wrote:
In case someone comes across this issue in the future. I got the data to work now. It appears that my european sim card created a profile in my iPhone and after resetting the carrier settings, it was not removed. You will need to manually delete the carrier profile and then the data will work again!

Small rant: people always say things "just work" on Apple products, but of course there are always gotchas like this. Coincidentally, using a European SIM in my Android phone (OnePlus 5T), I did not have to do anything at all when returning back to Canada except changing the active SIM slot back from 2 to 1. Easy peasy. It just worked!

Re: No data in Canada after trip to the USA with roaming add on

Eianz — Tue, 04 Sep 2018 11:06:10 GMT

Don't know if its the profile setting or the carrier causing this but on a friend suggestion i tried these at&t apn settings and it bring me back to the default where i can enjoy my data and roaming