topic Re: Renewal in Get Support

Renewal

popping — Wed, 05 Jan 2022 10:26:20 GMT

Has the renewal issue resolved since the infamous system maintenance Saturday.28 July 2018?

Let me know if your renewal went through without problem for last week. TIA.

My payment due date is Aug 25th and I have $52 available fund and $9 rewards to cover my $45 renewal on August 26th. With the autopay enabled, there is no need to access my credit card to pay for my renewal - one less factor to worry about on my first renewal date.

My SIM card is outside Canada at the moment until Aug 28th. I cannot check my account status using SIM card. But I can check online for my account status after Aug 26th. If there is renewal issue, I have a few days to get moderator assistance before my SIM card arrives back in Canada.

Re: Renewal

JDT — Sun, 19 Aug 2018 19:15:57 GMT

My renewal went through last week with no issues.

Re: Renewal

wetcoaster — Sun, 19 Aug 2018 19:18:17 GMT

Renewed this morning without any problems. Mind you, while I have a credit card on file to take advantage of the auto pay reward, I'm always paying by voucher.

Re: Renewal

will13am — Sun, 19 Aug 2018 19:20:05 GMT

From what I understand auto pay problems are resolved. The self serve is still held together with toothpicks and white glue. Never know what will happen next. That said I have never lost a single day of service yet.

Re: Renewal

popping — Sun, 26 Aug 2018 01:21:52 GMT

My first renewal is finally started...

Account Status: Plan Expired.

After on this forum for 30 days, I am expecting this change of status. Otherwise, I will be sending private message to moderator for help ASAP. lol

Re: Renewal

Effort — Sun, 26 Aug 2018 01:27:16 GMT

My renewal date is tomorrow. I have plenty of credit from referrals and the 2nd month free deal. Then $15 in rewards including auto-pay, referrals, and community. Hopefully mine doesn't expire.

Re: Renewal

GreatCanadian — Sun, 26 Aug 2018 01:32:03 GMT

@popping wrote:
My first renewal is finally started...

Account Status: Plan Expired.
After on this forum for 30 days, I am expecting this change of status. Otherwise, I will be sending private message to moderator for help ASAP. lol

Exactly as I would expect. Sit back, relax, and let the renewal process do its thing !

Re: Renewal

popping — Sun, 26 Aug 2018 01:34:16 GMT

@Effort wrote:
My renewal date is tomorrow. I have plenty of credit from referrals and the 2nd month free deal. Then $15 in rewards including auto-pay, referrals, and community. Hopefully mine doesn't expire.

It is nothing to worry about. It is one of the steps that PM is using for normal renewal. My status will change to active after completing the last renewal step.

Re: Renewal

popping — Sun, 26 Aug 2018 02:05:30 GMT

I am looking for the expired status to be changed to suspended status around midnight. Then, magically changed back to active status after PM got my money.

For details, read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445%C2%A0