topic Re: Auto pay charge is too high in Get Support

Auto pay charge is too high

Cmski — Wed, 05 Jan 2022 10:26:14 GMT

I’m getting charged $30.51 each month for the $25 plan. I’ve signed up for auto pay which means I get a $2 reduction in my monthly amount. I should only be charged $25.99 (calculated by $25-$2*1.13% for tax). How do I get the amount they are charging me corrected?

Re: Auto pay charge is too high

mimmo — Sun, 19 Aug 2018 17:09:42 GMT

You will Need to send mods a message. Before that can you send a screenshot of your payment history?

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Re: Auto pay charge is too high

Anonymous — Sun, 19 Aug 2018 17:15:33 GMT

@Cmski, Are you sure you are on a $25 plan? Even without autopay, 30.51 is still too much for a 25.00 plan. However, it is the exact amount for a $27 plan (without auto-pay). If you were previously on a $27 plan, and the price of that plan dropped to $25 (which it did a couple of months ago), you would need to actually switch plans to get the new, lower rate. So it looks like you have 2 things that need to be corrected/adjusted.

Re: Auto pay charge is too high

Cmski — Sun, 19 Aug 2018 17:21:09 GMT

Re: Auto pay charge is too high

Cmski — Sun, 19 Aug 2018 17:22:50 GMT

Re: Auto pay charge is too high

mimmo — Sun, 19 Aug 2018 17:46:10 GMT

Something looks strange unless items are missing from the payment history.

Are you on a atext only plan? That's what your history implies. Also it doesn't show the credit card transaction

you should not have any available funds if you are on auto-pay and if your cc was charged.

Also the system thinks you are on a 29 pre reward plan.

Probably time to contact mods unless there is other suggestions others can provide

Re: Auto pay charge is too high

will13am — Sun, 19 Aug 2018 17:58:22 GMT

Some transactions are being cutoff with a 30 day selection. Try the 90 day option.

Re: Auto pay charge is too high

Cmski — Sun, 19 Aug 2018 18:00:47 GMT

Re: Auto pay charge is too high

will13am — Sun, 19 Aug 2018 18:07:34 GMT

@Cmski wrote:

Everything looks in order to me. The last payment was June 23 for $25+ taxes. In July 25, there was a renewal at zero cost. There remains $9 of credit in the account. By the way, I suggest switching to the talk and text plan on the next renewal for the same cost.

Re: Auto pay charge is too high

mimmo — Sun, 19 Aug 2018 18:10:10 GMT

The question still remains why the credit card was charged so much.

Re: Auto pay charge is too high

will13am — Sun, 19 Aug 2018 18:15:04 GMT

@mimmo wrote:
The question still remains why the credit card was charged so much.

If funds are being taken from the credit card and not showing up in the payment history, this is the first time I heard about such a problem.

Re: Auto pay charge is too high

Cmski — Sun, 19 Aug 2018 18:18:38 GMT

Yes...we have three accounts with Public Mobile. I need to verify what card my sons phone is going to. It could be that the confusion has happened because of the credit we have on this account and us mistaking the payment of another account as a payment on this account. Thanks for your help everyone!!

Re: Auto pay charge is too high

mimmo — Sun, 19 Aug 2018 18:21:30 GMT

@will13am the poster is saying their cc is being charged $30.51, $25 * 1.13 is not 30.51

They are being charged 27 post rewards pre tax.

Re: Auto pay charge is too high

mimmo — Sun, 19 Aug 2018 18:22:51 GMT

@Cmski wrote:
Yes...we have three accounts with Public Mobile. I need to verify what card my sons phone is going to. It could be that the confusion has happened because of the credit we have on this account and us mistaking the payment of another account as a payment on this account. Thanks for your help everyone!!

That was going to be my next question. 🙂

Re: Auto pay charge is too high

Cmski — Sun, 19 Aug 2018 18:59:31 GMT

So how do I connect with a mod?

Re: Auto pay charge is too high

JDT — Sun, 19 Aug 2018 19:19:26 GMT

Send a private message using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437