topic Re: New Phone on PM in Get Support

New Phone on PM

mrlayance — Wed, 05 Jan 2022 10:26:09 GMT

I have a unlocked HTC One. Currently works on Petro-Canada mobile. Pop in the new sim and I get nothing. Any ideas? Network within settings shows Unknown.

Re: New Phone on PM

CellGirl — Tue, 18 Jun 2019 01:25:16 GMT

@mrlayance

Hi. Have you followed these steps? https://www.publicmobile.ca/en/on/get-started

Re: New Phone on PM

RossN — Tue, 18 Jun 2019 01:28:17 GMT

when you signed up did you port a number over?

Re: New Phone on PM

Alex888 — Tue, 18 Jun 2019 01:30:26 GMT

@mrlayance Check your specific model on https://willmyphonework.net/, some are compatible some aren't.

Re: New Phone on PM

mrlayance — Tue, 18 Jun 2019 01:40:57 GMT

Bought this phone years ago and when I lookup the IMEI the website says the phone is lost or stolen? Might just need a new phone.

Re: New Phone on PM

srlawren — Tue, 18 Jun 2019 05:26:18 GMT

@mrlayance wrote:
Bought this phone years ago and when I lookup the IMEI the website says the phone is lost or stolen? Might just need a new phone.

@mrlayance unfortunately you will not be able to use that phone with PM (and likely not with any Canadian mobile provider).

Re: New Phone on PM

GinYVR — Tue, 18 Jun 2019 09:48:36 GMT

@mrlayanceIf I am reading correctly your phone is working with PetroCanada / Rogers right now? If so, find another known working and unlocked phone and try the PM sim card. If the SIM card works.. it is not a problem with your phone but with PM. The public database could still gets its information wrong.

BTW the PM SIM card has to be activated in order to display Public Mobile (so it needs to have a paid plan), as it has to be provisioned by the network. If not it will say No Service.