topic Re: iPhone SE cannot use data in Get Support

iPhone SE cannot use data

ilovecats516 — Wed, 05 Jan 2022 10:26:05 GMT

I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've also tried unlocker.co.nz but that doesnt work either.

Re: iPhone SE cannot use data

will13am — Mon, 17 Jun 2019 23:16:50 GMT

@ilovecats516 , how about doing a network reset, reboot and let the phone pick up the APN information automatically.

Re: iPhone SE cannot use data

RossN — Mon, 17 Jun 2019 23:17:19 GMT

have you done a network reset?

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:19:21 GMT

Should I take my SIM card out and put it back in?

Re: iPhone SE cannot use data

RossN — Mon, 17 Jun 2019 23:20:37 GMT

that never hurts then do a reboot

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:23:56 GMT

That didn’t work.

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:25:14 GMT

Trying a network reset now.

Re: iPhone SE cannot use data

RossN — Mon, 17 Jun 2019 23:25:24 GMT

did you do the network reset?

Re: iPhone SE cannot use data

brennanleblanc_ — Mon, 17 Jun 2019 23:25:55 GMT

@ilovecats516 wrote:
I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've also tried unlocker.co.nz but that doesnt work either.

I just switched to Public today with my SE.

Make sure to go to: Settings > Cellular > Cellular Data Network

From ther type in the APN: sp.mb.com

Leave the rest blank.

If you have already done that, make sure to reboot your phone!

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:26:44 GMT

Didn’t work.

Re: iPhone SE cannot use data

RossN — Mon, 17 Jun 2019 23:27:41 GMT

I assume your talk and text works

Re: iPhone SE cannot use data

brennanleblanc_ — Mon, 17 Jun 2019 23:28:33 GMT

@ilovecats516 wrote:
Didn’t work.

Weird. Check your Self Serve page and check to see what your Data Usage is at.

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:28:51 GMT

Thanks, but it didn’t work.

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:29:44 GMT

Data usage is fine, and my talk and text work.

Re: iPhone SE cannot use data

brennanleblanc_ — Mon, 17 Jun 2019 23:33:11 GMT

@ilovecats516 wrote:
Data usage is fine, and my talk and text work.

Try doing the Lost/Stolen phone trick.

What you do is you go to your Self Serve, go to "Lost/Stolen Phone" and click Suspend Service

Log out and wait a few minutes.

Log back in and go back to "Lost/Stolen Phone" and reactivate your service.

Re: iPhone SE cannot use data

ilovecats516 — Mon, 17 Jun 2019 23:43:48 GMT

Lost phone trick didn't work.

Re: iPhone SE cannot use data

brennanleblanc_ — Mon, 17 Jun 2019 23:47:36 GMT

@ilovecats516 wrote:
Lost phone trick didn't work.

Ok. What you can do is try contacting a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or you can tag @CS_Agent to this thread.

Re: iPhone SE cannot use data

PM100 — Mon, 17 Jun 2019 23:49:34 GMT

does wifi works on the phone ?

Also, is it at all likely that data function was locked by a previous carrier like if it was bought on ebay or something ? I heard something about that happening in philippines except it was android not ios. Good luck.

Re: iPhone SE cannot use data

RossN — Mon, 17 Jun 2019 23:50:36 GMT

does your apn settings look like this?

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy: 74.49.0.18

MMS Proxy Post: 80

MMC: 302

MNC: 220

Re: iPhone SE cannot use data

Dunkman — Tue, 18 Jun 2019 00:02:27 GMT

@ilovecats516

If network reset does not work, maybe try factory reset. Make sure to backup info.