topic Re: Says network not registered in Get Support

Says network not registered

RJW90 — Wed, 05 Jan 2022 10:25:51 GMT

cannot get my sim to connect to network, yet my account says active. Ive used this phone through other carriers so i know its unlocked. there really should be a better way of getting a hold of someone, this is brutal

Re: Says network not registered

Anonymous — Sat, 18 Aug 2018 15:50:45 GMT

@RJW90, I know this is not what you want to hear, but Public Mobile's service model is 100% on-line. General help through this community, and account issues using private messages with moderator team.

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Re: Says network not registered

austinhuang — Sat, 18 Aug 2018 15:52:00 GMT

Did you port your number into PM?

Here's how to correctly ask a moderator.

If this solves your question, please select my reply as Solution!

Re: Says network not registered

Luddite — Sat, 18 Aug 2018 15:52:17 GMT

What is make/model of your phone? It may be incompatible with PM's network.

Re: Says network not registered

RJW90 — Sat, 18 Aug 2018 15:56:21 GMT

I get it, for what we pay im not expecting stores to pop up everywhere.

Re: Says network not registered

RJW90 — Sat, 18 Aug 2018 16:00:56 GMT

just a little inconvient sometimes

Re: Says network not registered

computergeek541 — Sat, 18 Aug 2018 22:18:44 GMT

@RJW90 wrote:
cannot get my sim to connect to network, yet my account says active. Ive used this phone through other carriers so i know its unlocked. there really should be a better way of getting a hold of someone, this is brutal

Unregistered sim card (some Blackberries would say this on the home screen) or Not Registered on Network/Cannot Connect to Select Network or similar wording when selecting the network ususally means that you have selected a network that your sim card/service isn't allowed to connect to or that the the sim card was never activated (or was activated before and cancelled).

Is the network not registered message showing up after doing a manual network scan and you are selecting the appropriate Public Mobile network choice?

Re: Says network not registered

stonechucker — Sun, 19 Aug 2018 12:11:01 GMT

Is your device locked to a non Telus carrier, or is it not compatible with the technology that is used on the shared Telus and Bell network?

What is your device? Many of us will assist you if you can answer our questions.

Re: Says network not registered

srlawren — Mon, 20 Aug 2018 16:18:16 GMT

@stonechucker wrote:

What is your device? Many of us will assist you if you can answer our questions.

@stonechucker yeah @Luddite asked yesterday too. Still waiting on that info. $10 bet it's an overseas model that doesn't support the requried 850MHz + 1900MHz 3G frequencies!