https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-my-Moto-G/m-p/8873#M22277 <P>HI Public Mobile,</P><P>&nbsp;</P><P>You called me repeatedly recently, and on the third call, I realized that there was a problem with my Motorola Moto G XT1032 smartphone, because the screen didn't light up, the phone only vibrated, so I couldn't take the call. There had been three bug reports generated, but since I couldn't find anything wrong with the phone, apart from issues with a widget, I ignored them initially, but did begin messaging you, asking who to send the bug reports to?</P><P>&nbsp;</P><P>Then I realized that I had not downloaded the latest versions of the stock Twitter app, and the CM antivirus app. Once I installed these apps, and rebooted the phone, and tested it, the screen began to light up again when receiving a call, so the phone works again, satisfactorily.</P><P>&nbsp;</P><P>This all relates to the recent OTA upgrade to Android Lollipop 5.0.2. The lesson of the story is to always install the latest app upgrades as soon as they become available in the Google Play Store, especially if the latest upgrade is a bug fix.</P> Tue, 04 Jan 2022 17:37:09 GMT Graeme 2022-01-04T17:37:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-my-Moto-G/m-p/8873#M22277 <P>HI Public Mobile,</P><P>&nbsp;</P><P>You called me repeatedly recently, and on the third call, I realized that there was a problem with my Motorola Moto G XT1032 smartphone, because the screen didn't light up, the phone only vibrated, so I couldn't take the call. There had been three bug reports generated, but since I couldn't find anything wrong with the phone, apart from issues with a widget, I ignored them initially, but did begin messaging you, asking who to send the bug reports to?</P><P>&nbsp;</P><P>Then I realized that I had not downloaded the latest versions of the stock Twitter app, and the CM antivirus app. Once I installed these apps, and rebooted the phone, and tested it, the screen began to light up again when receiving a call, so the phone works again, satisfactorily.</P><P>&nbsp;</P><P>This all relates to the recent OTA upgrade to Android Lollipop 5.0.2. The lesson of the story is to always install the latest app upgrades as soon as they become available in the Google Play Store, especially if the latest upgrade is a bug fix.</P> Tue, 04 Jan 2022 17:37:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-my-Moto-G/m-p/8873#M22277 Graeme 2022-01-04T17:37:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-my-Moto-G/m-p/8879#M22278 ^I don't get it, What does this have to do with Publicmobile? It sounds like a Motorola issue to me Fri, 03 Apr 2015 04:39:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-my-Moto-G/m-p/8879#M22278 chukdefatey 2015-04-03T04:39:31Z