topic Being charged extra every month in Get Support

Being charged extra every month

satyamag — Wed, 05 Jan 2022 10:25:26 GMT

I've 2 SIM cards from public mobile and I've registred for autopay for both SIMs with same credit card. When I checked my credit card staement I can see I am being charged three times a month. I've been charged extra from last three months. @CS_Agent Can you please help me with this?

Re: Being charged extra every month

vp6853 — Fri, 17 Aug 2018 23:31:08 GMT

Are the amounts all on the same day for the same amount?

What does the transaction history show?

Re: Being charged extra every month

JL9 — Sat, 18 Aug 2018 00:44:41 GMT

Do you have screenshots with personal info blacked out?

Re: Being charged extra every month

srlawren — Sat, 18 Aug 2018 01:04:39 GMT

@satyamag I'm not saying you're wrong, it's just that almost always when people think there are geting an extra charge, there is something else that ends up being the cause. For example, did you maybe do an immediate plan change on one of the lines?

Like @JL9 said, can you please black out personal details from a screen capture of your credit card statement (just the parts with the Public Mobile charges is fine) and post it here?