topic Re: Who can earn Rewards? in Get Support

Who can earn Rewards?

Lachlan_M — Tue, 04 Jan 2022 17:37:27 GMT

Only Public Mobile customers (i) on Rewards eligible plans, and (ii) who have active accounts in good standing:

Rate Plan eligibility:

All in-market plans as of January 27, 2015 are eligible for Rewards except for the 10-day plans that are not eligible for Rewards. Plans offered during between May 9, 2014 and January 27, 2015 are no longer in market and not eligible for Rewards.

Customer status eligibility:

Your account must be active and in good standing in order to earn Rewards. This means that your account cannot be in suspended (due to non-payment or if you suspended your service yourself due to lost or stolen phone) or deactivated status. For example, if you receive your Rewards and then go into expired status immediately after because you did not make a payment on time, you will not be able to use your Rewards. The Rewards can only be used once you add sufficient funds to your account to pay for you plan and become active again.

Last updated on 10/08/2015

Re: Who can earn Rewards?

MS — Thu, 05 Nov 2015 18:11:06 GMT

I refer one a couple months ago and I still didn't get any reward until today. Please advise.

Re: Who can earn Rewards?

Daniel — Thu, 05 Nov 2015 18:35:16 GMT

Hi @MS,

Are you certain that they've entered your PM phone number when you've refered them? It's possible that they've entered a wrong number and simply didn't fill the referal part of the activation form.

I've refered two person, and each time, I've received a text message advising me that the referal work.

Re: Who can earn Rewards?

MS — Wed, 11 Nov 2015 15:43:51 GMT

I did type the PM phone number which she transfer from Rogers.

Re: Who can earn Rewards?

Luddite — Wed, 11 Nov 2015 15:56:57 GMT

I suggest you have your friend send an email to PM that summarizes the situation; be sure she includes her PM account and phone numbers as well as yours. I doubt you will be able to initiate the change. Start here: Contact Us

Re: Who can earn Rewards?

syed_milad — Sun, 06 Mar 2016 16:41:50 GMT

I have been using Public Mobile $25CAD/MONTH since September, 2013. Still I am paying 25CAD/MONTH.... I would like to know where is my LOYALITY BONUS $1/ MONTH ? 😮

Re: Who can earn Rewards?

Rockdaddy22 — Sun, 06 Mar 2016 16:46:52 GMT

I don't believe the old plan you have qualifies for these offers. I believe you get a better deal than all us new customers. You get phone support, we don't 😞 lol

Re: Who can earn Rewards?

syed_milad — Sun, 06 Mar 2016 16:48:55 GMT

@Rockdaddy22 , would you please tell me who are qualified for LOYALTY and AUTO PAYMENT ?

Re: Who can earn Rewards?

Rockdaddy22 — Sun, 06 Mar 2016 16:50:30 GMT

People who are on the new public mobile plans. I'm not sure if the exact date of the changeover, someone else I'm sure will chime in.

Re: Who can earn Rewards?

Luddite — Sun, 06 Mar 2016 17:02:30 GMT

@syed_milad The key date is Jan 27/15; if one joined, or picked one of the new plans, AFTER that date one is eligible for Rewards. So you are not.

Re: Who can earn Rewards?

Martin — Sun, 06 Mar 2016 17:04:46 GMT

Hello,

Since you have been a customer from September 2013, you are considered a legacy or grandfathered customer, on a price-protected plan.

As a grandfathered customer, you are not entitled to any credits, discounts, rewards, etc.

To become eligible for them, you would need to leave your grandfathered plan for one of the new ones, which are more expensive. If you leave a grandfathered plan, you CANNOT return to one, even if you change your mind.

I hope that this has answered your question.

Re: Who can earn Rewards?

syed_milad — Sun, 06 Mar 2016 17:04:50 GMT

@Luddite, Thanks for your information. So I am not elligible for any reward program. 😞 Right ?

Re: Who can earn Rewards?

Rockdaddy22 — Sun, 06 Mar 2016 17:05:34 GMT

That's right lol

Re: Who can earn Rewards?

Rockdaddy22 — Sun, 06 Mar 2016 17:06:14 GMT

Thanks for the clarification @Luddite and @Martin

Re: Who can earn Rewards?

syed_milad — Sun, 06 Mar 2016 17:07:45 GMT

@Martin , @Rockdaddy22, @Luddite Thanks all for your information. 🙂

Re: Who can earn Rewards?

Martin — Sun, 06 Mar 2016 17:10:47 GMT

Hello,

You're welcome!

Cheers.

Re: Who can earn Rewards?

firerat1980 — Thu, 12 May 2016 05:19:33 GMT

Old members before telus took over should get rewards

Re: Who can earn Rewards?

nhanken — Mon, 25 Jul 2016 19:03:09 GMT

If you choose a 90-day plan with Auto-Pay, you should see a significant saving on your second bill statement once Royalty and Auto-Pay Rewards kick in; I'm seeing my bills have become a lot cheaper compared to the grandfathered plan that I used to have before Telus took over. Oh don't forget about Referral Rewards and participating in these PM Community Forums to get Bravos that translate to Rewards! I'm saving so much money by referring Friends and Family over!

Re: Who can earn Rewards?

Tram_88 — Mon, 25 Jul 2016 22:58:44 GMT

PM is awesome with all these rewards program! 😀

Re: Who can earn Rewards?

Boba9 — Mon, 25 Jul 2016 23:00:34 GMT

PM is so convenient, very cheap packages compared to the big 4 companies out there ...