topic Re: Nokia 3 looses network access in Get Support

Nokia 3 looses network access

ehb007 — Wed, 05 Jan 2022 10:24:55 GMT

I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data. I did a factory reset and that fixxed the problem until I powered off the phone and it lost conection again. Once again I did a factory reset and I'm back on the network but I dont want to have to do that every time I power down my phone or restart it. Any help would be great. If I cannot find a solution I guess I'll have to switch cell providers.

Re: Nokia 3 looses network access

Lieux — Sun, 16 Jun 2019 12:54:47 GMT

@ehb007 wrote:
I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data. I did a factory reset and that fixxed the problem until I powered off the phone and it lost conection again. Once again I did a factory reset and I'm back on the network but I dont want to have to do that every time I power down my phone or restart it. Any help would be great. If I cannot find a solution I guess I'll have to switch cell providers.

Did you buy it in Canada or Usa?

Re: Nokia 3 looses network access

Lieux — Sun, 16 Jun 2019 12:56:08 GMT

@ehb007 the specifications of this phone seems to be ok...

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2 (dual-SIM model only)
3G bands	HSDPA 850 / 900 / 1900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 28(700), 38(2600), 40(2300)
Speed	HSPA 42.2/5.76 Mbps, LTE Cat4 150/50 Mbps

Did you try to use the second sim slot in your phone?

Re: Nokia 3 looses network access

hycm53 — Sun, 16 Jun 2019 13:02:37 GMT

@ehb007 wrote:
I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data. I did a factory reset and that fixxed the problem until I powered off the phone and it lost conection again. Once again I did a factory reset and I'm back on the network but I dont want to have to do that every time I power down my phone or restart it. Any help would be great. If I cannot find a solution I guess I'll have to switch cell providers.

Go to network setting, make sure PM is default networking, hopefully will work.

Re: Nokia 3 looses network access

Dunkman — Sun, 16 Jun 2019 13:10:03 GMT

@ehb007

Another Nokia user yesterday had the same problem when the phone was updated. The community forum members tried to help, but the phone still was not working. Likely the update caused some incompatibility with PM.

Can you put your PM SIM card in another phone to determine whether it is hardware issue versus PM service problem? I wonder if you can restore IOS to previous edition...

Here is thread of other Nokia user:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/No-service/m-p/382200

Re: Nokia 3 looses network access

ehb007 — Sun, 16 Jun 2019 13:32:20 GMT

My sim card holder has only room for one sim card. I now have to do a factory reset again becuse I took out the sim card to look.

Re: Nokia 3 looses network access

ehb007 — Sun, 16 Jun 2019 13:32:57 GMT

Canada. London Drugs

Re: Nokia 3 looses network access

ehb007 — Sun, 16 Jun 2019 13:33:48 GMT

No other phones that use the same sim card.

Re: Nokia 3 looses network access

Dunkman — Sun, 16 Jun 2019 13:48:33 GMT

@ehb007

As stated before, the Nokia phone update likely caused issues. Public mobile is likely not at fault here. Nokia did something with their update. Maybe contact Nokia?

Not sure whether a PM moderator can help in your situation, but you can try to contact. Expect 1-2 day wait.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Nokia 3 looses network access

Anonymous — Sun, 16 Jun 2019 13:48:42 GMT

@ehb007 wrote:
No other phones that use the same sim card.

If you have the original parts then the SIM can be 3 different sizes. You might be able to get parts from a repair store. They snap together (carefully).

Re: Nokia 3 looses network access

ehb007 — Sun, 16 Jun 2019 15:14:40 GMT

I probably have it at home but Im on vacation.

Re: Nokia 3 looses network access

geopublic — Sun, 16 Jun 2019 15:18:51 GMT

@ehb007 wrote:
I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data. I did a factory reset and that fixxed the problem until I powered off the phone and it lost conection again. Once again I did a factory reset and I'm back on the network but I dont want to have to do that every time I power down my phone or restart it. Any help would be great. If I cannot find a solution I guess I'll have to switch cell providers.

@ehb007 From what you describe it appears that the update is causing the issue. Every time you reset your phone it installs the factory image on your phone and that is why it starts working again. The workaround would be to disable automatic updates on your phone until a fix is released by Nokia. I suspect that the update is changing one of the defaults or forcing your phone to use LTE. If you don't mind doing some troubleshooting do the following:

Without the update:

Dial *#*#4636#*#* and select Phone Information. Take note of:

Voice Network

Data Network

Set Preferred Network

With the update to the same as above. Is anything different?

Re: Nokia 3 looses network access

Anonymous — Sun, 16 Jun 2019 15:19:03 GMT

@ehb007 wrote:
I probably have it at home but Im on vacation.

A little googling found this. Maybe some things to look at. The last one requires being able to remove the battery. Some phones don't have an easily removable battery.

Let us know. You aren't the first and you won't likely be the last.

Re: Nokia 3 looses network access

ClaudeR — Sun, 16 Jun 2019 15:19:47 GMT

Hello!

Could you please provide us with more details, so we could help you?

🙂

(I know someone having a Nokia 3 with PM and everything is fine; but you're away, then we have to look at something else...)

Re: Nokia 3 looses network access

Anonymous — Sun, 16 Jun 2019 15:20:43 GMT

@ClaudeR wrote:
Hello!

Could you please provide us with more details, so we could help you?

🙂

(I know someone having a Nokia 3 with PM and everything is fine; but you're away, then we have to look at something else...)

But is your friend on Android 9 (Pie)?

Re: Nokia 3 looses network access

ClaudeR — Sun, 16 Jun 2019 15:21:36 GMT

Checking with him now and BRB...

Re: Nokia 3 looses network access

ehb007 — Sun, 16 Jun 2019 15:23:34 GMT

I contacted nokia butno help there until I can get another phone or sim card to test where the problem is.

Re: Nokia 3 looses network access

ClaudeR — Sun, 16 Jun 2019 15:29:02 GMT

Nope 8.1.0

Then, maybe you found the problem...

Re: Nokia 3 looses network access

ClaudeR — Sun, 16 Jun 2019 15:29:49 GMT

Don't worry; you'll find some proper help here... 😉

Re: Nokia 3 looses network access

hairbag1 — Sun, 16 Jun 2019 15:33:49 GMT

@ehb007 wrote:
I contacted nokia butno help there until I can get another phone or sim card to test where the problem is.

Until you have a fix, you can also download a free app like TextNow to make free calls and texts. As long as you have a robust wifi signal, it works as good as a landline. There's other voip apps to use and I'm sure they're good too, but I've used TextNow and happy with it.