topic Re: Still Haven't Gotten 5GB Sign Up Bonus in Get Support

Still Haven't Gotten 5GB Sign Up Bonus

KingInTheNorth — Wed, 05 Jan 2022 10:24:49 GMT

Hi, it's been a week since I've activated my sim on the 25$ plan and I haven't gotten the 5gb bonus yet. Please help, thanks.

Re: Still Haven't Gotten 5GB Sign Up Bonus

Alex888 — Sun, 16 Jun 2019 11:48:49 GMT

@KingInTheNorthYou will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 It can take them a couple of days to respond.

Re: Still Haven't Gotten 5GB Sign Up Bonus

KingInTheNorth — Sun, 16 Jun 2019 11:53:33 GMT

Thanks for the quick reply!

Also I just realized this probably wasn't the correct forum to ask in. Woops

Re: Still Haven't Gotten 5GB Sign Up Bonus

Lieux — Sun, 16 Jun 2019 12:15:40 GMT

@KingInTheNorth wrote:
Hi, it's been a week since I've activated my sim on the 25$ plan and I haven't gotten the 5gb bonus yet. Please help, thanks.

Did you read carefully the conditons for this promo? And yes you are in the good forum to ask your question!!

Re: Still Haven't Gotten 5GB Sign Up Bonus

KingInTheNorth — Sun, 16 Jun 2019 12:32:20 GMT

Yep, I bought the sim card on June 1st and activated it last week. I have checked my data add ons and I don't see the 5gb bonus.

Re: Still Haven't Gotten 5GB Sign Up Bonus

Lieux — Sun, 16 Jun 2019 12:34:35 GMT

@KingInTheNorth wrote:
Yep, I bought the sim card on June 1st and activated it last week. I have checked my data add ons and I don't see the 5gb bonus.

Good..your are not the only one..so be patient they will come back to you.

Re: Still Haven't Gotten 5GB Sign Up Bonus

ipartner48 — Sun, 16 Jun 2019 14:16:40 GMT

And to make sure everyone understands, this is a one time only - it is not monthly so once you use up the 5gb of data, you are back to your original data plan.

Re: Still Haven't Gotten 5GB Sign Up Bonus

ClaudeR — Sun, 16 Jun 2019 15:16:51 GMT

You may also directly reach the Moderators with clicking on the little envelope at the right of the little bell (right top of the page).

🙂