topic Re: Add on problems in Get Support

Add on problems

adribecerra — Wed, 05 Jan 2022 10:24:35 GMT

Hi I added an Add on to my plan US data, I’m the the USA right now and is not working. Please help me to fix the issue ASAP .

Re: Add on problems

Dunkman — Sun, 16 Jun 2019 02:44:03 GMT

@adribecerra

Buying an add on is a two step process.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Enable roaming in your phone.

Re: Add on problems

hairbag1 — Sun, 16 Jun 2019 02:50:12 GMT

@adribecerra wrote:
Hi I added an Add on to my plan US data, I’m the the USA right now and is not working. Please help me to fix the issue ASAP .

Log into My Account...if you see dollars in Available Funds that means you've only completed half of the required steps. Now you'll need to go back to the 10 Day US Roaming Add-on section and select the add-on you want. Should start working right away. Good luck and keep us posted.

Re: Add on problems

sunflowershine — Sun, 16 Jun 2019 05:06:35 GMT

@adribecerra Make sure you have the roaming button on under data. The available networks will be AT&T and T-Mobile.

Re: Add on problems

adribecerra — Sun, 16 Jun 2019 11:52:22 GMT

Yes, I do

Thanks

Re: Add on problems

adribecerra — Sun, 16 Jun 2019 11:52:58 GMT

Thanks