topic Re: Suspended Service in Get Support

Suspended Service

BTL — Wed, 05 Jan 2022 10:24:34 GMT

Have had "Suspended" service for the past week. My account is apparently "Active" and payment is not due until the 23rd of September. Nothing has changed on my end, ie, havn't moved to a new location.

Re: Suspended Service

BTL — Thu, 16 Aug 2018 22:13:17 GMT

Also when I text, there are duplicates sent every minute. So today I texted 3 times, and there ended up being 15 outgoing ones.

Re: Suspended Service

rahmedkanak — Thu, 16 Aug 2018 22:18:49 GMT

@BTL wrote:
Have had "Suspended" service for the past week. My account is apparently "Active" and payment is not due until the 23rd of September. Nothing has changed on my end, ie, havn't moved to a new location.

Hi, do you mean your payment due date is 23rd of August?

Not September, right?

Re: Suspended Service

rahmedkanak — Thu, 16 Aug 2018 22:20:16 GMT

@BTL wrote:
Also when I text, there are duplicates sent every minute. So today I texted 3 times, and there ended up being 15 outgoing ones.
Are you using an iPhone? Are you on 10$/30 days plan?

Re: Suspended Service

BTL — Thu, 16 Aug 2018 22:23:46 GMT

@rahmedkanak wrote:
@BTL wrote:
Also when I text, there are duplicates sent every minute. So today I texted 3 times, and there ended up being 15 outgoing ones.
Are you using an iPhone? Are you on 10$/30 days plan?

MotoG, $120/90 day plan.

Re: Suspended Service

rahmedkanak — Thu, 16 Aug 2018 22:29:36 GMT

Sorry for the troubles. Please send a private message to the public Mobile moderator team and they will help you.

Re: Suspended Service

BTL — Thu, 16 Aug 2018 22:30:08 GMT

@rahmedkanak wrote:
@BTL wrote:
Have had "Suspended" service for the past week. My account is apparently "Active" and payment is not due until the 23rd of September. Nothing has changed on my end, ie, havn't moved to a new location.
Hi, do you mean your payment due date is 23rd of August?
Not September, right?

No, I make payments every ~3 months. So my last charge was in June. Next due is in September.

Re: Suspended Service

BTL — Thu, 16 Aug 2018 22:37:45 GMT

This is such an incredibly annoying method for customer service support.

So when I type in "@moderator_team" in "Send To" for private messages there are no known matches, so it auto-deletes.

Re: Suspended Service

rahmedkanak — Thu, 16 Aug 2018 22:45:37 GMT

@BTL wrote:
This is such an incredibly annoying method for customer service support.

So when I type in "@moderator_team" in "Send To" for private messages there are no known matches, so it auto-deletes.

just tag @Moderator_Team

Scroll down all the way to the bottom and click

"Send this user a private message" tag.

Re: Suspended Service

GreatCanadian — Thu, 16 Aug 2018 23:04:23 GMT

When you type in the Send to box do not type the @ symbol. Just type Moderator, it will show up.

Re: Suspended Service

will13am — Fri, 17 Aug 2018 01:13:24 GMT

@BTL wrote:
This is such an incredibly annoying method for customer service support.

So when I type in "@moderator_team" in "Send To" for private messages there are no known matches, so it auto-deletes.

The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.