topic Re: No service in Get Support

No service

kelticwaters — Wed, 05 Jan 2022 10:24:32 GMT

Ever since I updated my nokia phone, it's saying no sim card, no service in the upper left corner. I'm paid up and I haven't had problems for the couple months I've had it.

Re: No service

hairbag1 — Sun, 16 Jun 2019 01:50:03 GMT

@kelticwaters wrote:
Ever since I updated my nokia phone, it's saying no sim card, no service in the upper left corner. I'm paid up and I haven't had problems for the couple months I've had it.

Have you tried cycling phone off / on ? See if that fixes it.

Re: No service

brennanleblanc_ — Sun, 16 Jun 2019 01:51:05 GMT

Have you tried taking the SIM out, putting it back in, and rebooting the device? Sometimes that fixes it.

Re: No service

marspice — Sun, 16 Jun 2019 01:53:16 GMT

I would try shutting off for a few minutes and taking card out and putting back in. Hope that helps.

Re: No service

geopublic — Sun, 16 Jun 2019 01:59:36 GMT

@kelticwaters wrote:
Ever since I updated my nokia phone, it's saying no sim card, no service in the upper left corner. I'm paid up and I haven't had problems for the couple months I've had it.

@kelticwaters If the restart doesn't work check maybe try using an eraser on the sim contacts to see if it makes a difference.

Re: No service

kelticwaters — Sun, 16 Jun 2019 02:11:47 GMT

I tried this. It didn't work.

Re: No service

geopublic — Sun, 16 Jun 2019 02:16:50 GMT

@kelticwaters wrote:
I tried this. It didn't work.

@kelticwaters Do you have another phone to test your sim with? If yes, and it works then the issue is your phone. What Nokia model is your phone? Maybe try resetting it to factory and start over.

Edit: @kelticwaters When replying hit the Quote button makes it easier to who you are replying to.

Re: No service

kelticwaters — Sun, 16 Jun 2019 02:25:24 GMT

@geopublic wrote:
@kelticwaters wrote:
I tried this. It didn't work.
@kelticwaters Do you have another phone to test your sim with? If yes, and it works then the issue is your phone. What Nokia model is your phone? Maybe try resetting it to factory and start over.

Edit: @kelticwaters When replying hit the Quote button makes it easier to who you are replying to.

So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.

Re: No service

computergeek541 — Sun, 16 Jun 2019 02:49:16 GMT

@kelticwaters wrote:
So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.

Someone went through the trouble of either removing the back over or sim card tray, removed your sim card, then put the parts back together, stole the sim card, but then just left the phone behind? I'm not saying that isn't possible, but I would think that it is more likely that a family member wanted to try your phone out but then maybe forgot to put yours back in.

Re: No service

kelticwaters — Sun, 16 Jun 2019 02:39:13 GMT

@computergeek541 wrote:
@kelticwaters wrote:
So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.
Someone went througt he trouble of either removing the back over or sim card tray, removed your sim card, then put the parts back together, stole the sim card, but then just left the phone behind? I'm not saying that isn't possible, but I would think that it is more likely that a family member wanted to try your phone out but then maybe forgot to put yours back in.

No. The only one who might have done that is my sister, and I already talked to her about it. There are two places for sim cards on my phone (they says you could use the other one while traveling) and only one of them opens with the little key thing and I don't remember which was which.

Re: No service

hairbag1 — Sun, 16 Jun 2019 02:44:39 GMT

@kelticwaters wrote:
@computergeek541 wrote:
@kelticwaters wrote:
So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.
Someone went througt he trouble of either removing the back over or sim card tray, removed your sim card, then put the parts back together, stole the sim card, but then just left the phone behind? I'm not saying that isn't possible, but I would think that it is more likely that a family member wanted to try your phone out but then maybe forgot to put yours back in.
No. The only one who might have done that is my sister, and I already talked to her about it. There are two places for sim cards on my phone (they says you could use the other one while traveling) and only one of them opens with the little key thing and I don't remember which was which.

So....you can't open second sim slot ? Whatever tool you use to open slot 1 will also open slot 2. Sounds like maybe your sim is in the oher sim slot ? Take it out and reseat it in either slots. See if that gets your phone working again. Good luck.

Re: No service

kelticwaters — Sun, 16 Jun 2019 02:46:12 GMT

@hairbag1 wrote:
@kelticwaters wrote:
@computergeek541 wrote:
@kelticwaters wrote:
So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.
Someone went througt he trouble of either removing the back over or sim card tray, removed your sim card, then put the parts back together, stole the sim card, but then just left the phone behind? I'm not saying that isn't possible, but I would think that it is more likely that a family member wanted to try your phone out but then maybe forgot to put yours back in.
No. The only one who might have done that is my sister, and I already talked to her about it. There are two places for sim cards on my phone (they says you could use the other one while traveling) and only one of them opens with the little key thing and I don't remember which was which.
So....you can't open second sim slot ? Whatever tool you use to open slot 1 will also open slot 2. Sounds like maybe your sim is in the oher sim slot ? Take it out and reseat it in either slots. See if that gets your phone working again. Good luck.

I'm dumb. Guess I just wasn't pushing hard enough. It was in the other one.

Re: No service

kelticwaters — Sun, 16 Jun 2019 02:52:06 GMT

@kelticwaters wrote:
@hairbag1 wrote:
@kelticwaters wrote:
@computergeek541 wrote:
@kelticwaters wrote:
So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.
Someone went througt he trouble of either removing the back over or sim card tray, removed your sim card, then put the parts back together, stole the sim card, but then just left the phone behind? I'm not saying that isn't possible, but I would think that it is more likely that a family member wanted to try your phone out but then maybe forgot to put yours back in.
No. The only one who might have done that is my sister, and I already talked to her about it. There are two places for sim cards on my phone (they says you could use the other one while traveling) and only one of them opens with the little key thing and I don't remember which was which.
So....you can't open second sim slot ? Whatever tool you use to open slot 1 will also open slot 2. Sounds like maybe your sim is in the oher sim slot ? Take it out and reseat it in either slots. See if that gets your phone working again. Good luck.
I'm dumb. Guess I just wasn't pushing hard enough. It was in the other one.

I suspended my service due to lost/stolen phone, then reactivated it again. Will I have to wait a bit for it to work again or do I need to do anything else to reactivate it.

Re: No service

hairbag1 — Sun, 16 Jun 2019 02:58:40 GMT

@kelticwaters wrote:
@kelticwaters wrote:
@hairbag1 wrote:
@kelticwaters wrote:
@computergeek541 wrote:
@kelticwaters wrote:
So it turns out I didn't even have the sim card in it, which is crazy since I haven't opened it since I got it. The best I can figure is that someone stole it.
Someone went througt he trouble of either removing the back over or sim card tray, removed your sim card, then put the parts back together, stole the sim card, but then just left the phone behind? I'm not saying that isn't possible, but I would think that it is more likely that a family member wanted to try your phone out but then maybe forgot to put yours back in.
No. The only one who might have done that is my sister, and I already talked to her about it. There are two places for sim cards on my phone (they says you could use the other one while traveling) and only one of them opens with the little key thing and I don't remember which was which.
So....you can't open second sim slot ? Whatever tool you use to open slot 1 will also open slot 2. Sounds like maybe your sim is in the oher sim slot ? Take it out and reseat it in either slots. See if that gets your phone working again. Good luck.
I'm dumb. Guess I just wasn't pushing hard enough. It was in the other one.
I suspended my service due to lost/stolen phone, then reactivated it again. Will I have to wait a bit for it to work again or do I need to do anything else to reactivate it.

Try cycling phone off / on again.

Re: No service

Anonymous — Sun, 16 Jun 2019 03:32:53 GMT

@kelticwaters

Are you doing several quick edits back to back? Your posts keep disappearing.

Carefully place the SIM in one spot on the tray and carefully put it in. Turn the phone on and see what you get.

Emergency again? Turn off the phone and carefully remove the tray and carefully place the SIM in the other spot on the tray and carefully put it in. Turn the phone on and see what you get.

Re: No service

kelticwaters — Sun, 16 Jun 2019 03:46:37 GMT

@Anonymous wrote:
@kelticwaters
Are you doing several quick edits back to back? Your posts keep disappearing.

Carefully place the SIM in one spot on the tray and carefully put it in. Turn the phone on and see what you get.
Emergency again? Turn off the phone and carefully remove the tray and carefully place the SIM in the other spot on the tray and carefully put it in. Turn the phone on and see what you get.

Every time I posted it disapeared. The sim only seems to go in the tray one way. Also I tried resetting my phone, but stll nothing.

Re: No service

Anonymous — Sun, 16 Jun 2019 03:56:55 GMT

@kelticwaters wrote:

Every time I posted it disapeared. The sim only seems to go in the tray one way. Also I tried resetting my phone, but stll nothing.

Prior to my current phone that has a tray, other phones I've used had a slot. I can definitely say I prefer a slot over a tray. You have to be certain that the card is in there just so and even and flat and then slide it in without catching the card on anything that might jog it. I find that to be very finicky. Maybe you don't.

I find it very odd that just updating your phone has caused it to lose connection to PM.

What exact make/model is it? What OS and version is it?

Re: No service

kelticwaters — Sun, 16 Jun 2019 04:03:28 GMT

@Anonymous wrote:
@kelticwaters wrote:

Every time I posted it disapeared. The sim only seems to go in the tray one way. Also I tried resetting my phone, but stll nothing.
Prior to my current phone that has a tray, other phones I've used had a slot. I can definitely say I prefer a slot over a tray. You have to be certain that the card is in there just so and even and flat and then slide it in without catching the card on anything that might jog it. I find that to be very finicky. Maybe you don't.
I find it very odd that just updating your phone has caused it to lose connection to PM.
What exact make/model is it? What OS and version is it?

It's possible the update thing is a coincidence. It's a nokia 3, android version 9. I'm doing my best to put it in, though it is finnicy.

Re: No service

Anonymous — Sun, 16 Jun 2019 04:08:55 GMT

@kelticwaters wrote:
@Anonymous wrote:
@kelticwaters wrote:

Every time I posted it disapeared. The sim only seems to go in the tray one way. Also I tried resetting my phone, but stll nothing.
Prior to my current phone that has a tray, other phones I've used had a slot. I can definitely say I prefer a slot over a tray. You have to be certain that the card is in there just so and even and flat and then slide it in without catching the card on anything that might jog it. I find that to be very finicky. Maybe you don't.
I find it very odd that just updating your phone has caused it to lose connection to PM.
What exact make/model is it? What OS and version is it?
It's possible the update thing is a coincidence. It's a nokia 3, android version 9. I'm doing my best to put it in, though it is finnicy.

Can you see the SIM # on the card? Check to make sure it matches the last 4 digits in your self-serve Change SIM function.

Also, see if the SIM # starts with 891223.

Re: No service

geopublic — Sun, 16 Jun 2019 04:10:49 GMT

@kelticwaters wrote:
@Anonymous wrote:
@kelticwaters wrote:

Every time I posted it disapeared. The sim only seems to go in the tray one way. Also I tried resetting my phone, but stll nothing.
Prior to my current phone that has a tray, other phones I've used had a slot. I can definitely say I prefer a slot over a tray. You have to be certain that the card is in there just so and even and flat and then slide it in without catching the card on anything that might jog it. I find that to be very finicky. Maybe you don't.
I find it very odd that just updating your phone has caused it to lose connection to PM.
What exact make/model is it? What OS and version is it?
It's possible the update thing is a coincidence. It's a nokia 3, android version 9. I'm doing my best to put it in, though it is finnicy.

https://www.bing.com/videos/search?q=how+to+insert+a+sim+in+a+nokia+3&qpvt=how+to+insert+a+sim+in+a+nokia+3&view=detail&mid=D335D82AF7F316415A09D335D82AF7F316415A09&&FORM=VRDGAR