topic Phone Wont Conect Via Mobile Data in Get Support

Phone Wont Conect Via Mobile Data

mjw071284 — Wed, 05 Jan 2022 10:24:06 GMT

I just paid my bill on 3rd of June and I cannot connect to my mobile data. I got a text on 1st saying I had used 95% of my data which then reset when I made the payment. Then on the 8th I got a text saying I had used 75% of my data and then 95% on the 13th. When I look back at my useage from the 3rd I have not used 8.5 gb of data

Re: Phone Wont Conect Via Mobile Data

popping — Sat, 15 Jun 2019 21:30:38 GMT

@mjw071284 wrote:
I just paid my bill on 3rd of June and I cannot connect to my mobile data. I got a text on 1st saying I had used 95% of my data which then reset when I made the payment. Then on the 8th I got a text saying I had used 75% of my data and then 95% on the 13th. When I look back at my useage from the 3rd I have not used 8.5 gb of data

Do you see a data usage line at My Data & Add-Ons section of your overview page?

If no, you have used all your data for the current cycle.

Re: Phone Wont Conect Via Mobile Data

LovesToPM — Sat, 15 Jun 2019 21:35:05 GMT

As far as I know, Public Mobile's usage texts are accurate.

You can check your data usage on your phone settings as well as your Self Serve account.

Re: Phone Wont Conect Via Mobile Data

Alireja — Tue, 18 Jun 2019 23:22:30 GMT

@mjw071284 Login to your account, go to "Plan and Add-ons" tab, then "Usage History" tab. You will see detail of your web/call usage there.