topic Re: new account in Get Support

new account

sophial28 — Wed, 05 Jan 2022 10:23:56 GMT

i like to change my phone number

Re: new account

sunflowershine — Sat, 15 Jun 2019 20:25:23 GMT

@sophial28 You can change your number on your renewal date. You can go to My Account to make changes.

Re: new account

ahsan_shahriar — Sat, 15 Jun 2019 20:26:09 GMT

Are you an existing customer or new customer of Public Mobile?

Existing Customer:

Log on to self serve > nagivate to Plan and Add on > Click Change phone number

New Customer:
You will be prompted if you want new number, when trying to activate the new sim.

Re: new account

sophial28 — Sat, 15 Jun 2019 20:30:06 GMT

new customer to Public Mobile

want to used my old number

Re: new account

iliketotalk — Sat, 15 Jun 2019 20:32:30 GMT

hi did you already activate your sim?

Re: new account

ahsan_shahriar — Sat, 15 Jun 2019 20:32:45 GMT

Okay, so you want to "port" or use your old number to public mobile.

You need a public mobile sim

Then once you have bought/got it, go to publicmobile.ca and register the new sim, in the second step (page) you will be asked if you want new number or port/transfer old number.

You can follow the steps from there, pretty neat and easy.

Re: new account

geopublic — Sat, 15 Jun 2019 20:35:51 GMT

@sophial28 wrote:
new customer to Public Mobile
want to used my old number

@sophial28 That is called porting your number. In order to port your old number your other account must be active otherwise you will not be able to transfer your number. To port your number you need to login into your account to set it up. You will need your old account number, name on the account and the phone number. If you are trying to port your number from a Koodo prepaid account you need to contact the Moderator Team

Re: new account

Lieux — Sat, 15 Jun 2019 20:35:54 GMT

@sophial28 wrote:
new customer to Public Mobile
want to used my old number

Your old number is which company?

Re: new account

sophial28 — Sat, 15 Jun 2019 20:38:12 GMT

koodo

Re: new account

sophial28 — Sat, 15 Jun 2019 20:39:16 GMT

how to i contact Moderator Team

Re: new account

Lieux — Sat, 15 Jun 2019 20:40:41 GMT

@sophial28 wrote:
how to i contact Moderator Team

Here click on this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

Re: new account

ahsan_shahriar — Sat, 15 Jun 2019 20:43:06 GMT

Its a very simple process really, give it a shot, if not then contact the moderator.

Follow this on the website

Re: new account

shskr — Sat, 15 Jun 2019 20:46:58 GMT

@sophial28 Make sure your old number is still active and not suspended or canceled. Then just port your old number to Public Mobile.

Re: new account

sophial28 — Sat, 15 Jun 2019 20:51:58 GMT

how long does the Moderator Team take to reply

Re: new account

RossN — Sat, 15 Jun 2019 20:53:36 GMT

could be up to 2 days

Re: new account

sophial28 — Sat, 15 Jun 2019 20:57:02 GMT

how do you port your number

Re: new account

RossN — Sat, 15 Jun 2019 21:02:44 GMT

in your account on the main page just under my profile you will see change number it can be done there

Re: new account

Lieux — Sat, 15 Jun 2019 21:05:46 GMT

@sophial28 wrote:
how do you port your number

You can choose first a number with public mobile and when everything is ok with your activation you can change your number with the moderator for prepaid koodo or by yourself in your self-serve account tab PLAN/OPTIONS and CHANGE MY NUMBER.

Re: new account

sophial28 — Sat, 15 Jun 2019 23:28:45 GMT

does the moderator answer 24/7

Re: new account

GinYVR — Sat, 15 Jun 2019 23:33:21 GMT

@sophial28No.. they answer when your queue is up.