topic Re: Upgrade but no data in Get Support

Upgrade but no data

Kathieknox — Wed, 05 Jan 2022 10:23:53 GMT

I have just upgraded to the $25 plan which should give me unlimited talk and text and some data.

However, I cannot access data (cannot connect to Internet)

In the help section it says to go into settings and then into cellular data network and input APN: SP.MB.COM and then an http and and MMS proxy. However there are no options when I open it to add the http or MMS proxy.

Please could you assist.

Re: Upgrade but no data

RossN — Sat, 15 Jun 2019 20:13:24 GMT

did you try a network reset?

Re: Upgrade but no data

geopublic — Sat, 15 Jun 2019 20:13:25 GMT

@Kathieknox wrote:
I have just upgraded to the $25 plan which should give me unlimited talk and text and some data.
However, I cannot access data (cannot connect to Internet)
In the help section it says to go into settings and then into cellular data network and input APN: SP.MB.COM and then an http and and MMS proxy. However there are no options when I open it to add the http or MMS proxy.
Please could you assist.

@Kathieknox These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
What is the make and model of your phone?

Re: Upgrade but no data

sunflowershine — Sat, 15 Jun 2019 20:26:52 GMT

@Kathieknox Make sure you "+" instead of edit your current APN setting and "Save" changes afterwards...

Re: Upgrade but no data

Kathieknox — Tue, 18 Jun 2019 12:44:31 GMT

Thanks but I cannot find anywhere to add any of the details given and no idea how to follow your directions. Sorry could you explain in more detail.

Re: Upgrade but no data

Kathieknox — Tue, 18 Jun 2019 12:49:11 GMT

Hi I’m still in need of assistance here. Paying for data but I have none as cannot follow your directions as there are no options for me to change anything other than the APN. When I follow and go into settings and network all I get is hotspot and a place to add APN

doesnt seem to be a way to add a screen shot here...is there???

Re: Upgrade but no data

Dunkman — Tue, 18 Jun 2019 13:23:18 GMT

@Kathieknox

Which model iphone do you have?

Have you tried re-booting/re-starting your phone?

What about network reset?

Some models of iPhones do not allow you to manually update your APNs. If this is your case, using your mobile phone, visit co.nz. This will automatically download the required APNs in your phone settings.

Re: Upgrade but no data

Anonymous — Tue, 18 Jun 2019 13:29:05 GMT

@Kathieknox

This seems to be a go-to reference for all things Apple. Have a read.

Re: Upgrade but no data

GinYVR — Tue, 18 Jun 2019 15:41:14 GMT

@KathieknoxWhat model and iOS system do you have? If you are in a bind, you can always walk into an Apple Store, they are wonderful that they will try to help you physically no matter how new or old your iPhone is.

Re: Upgrade but no data

stonechucker — Tue, 18 Jun 2019 17:02:10 GMT

The link referenced by @Anonymous is spot on. @CalgaryBen is someone we call an expert around here 😉

Re: Upgrade but no data

Kathieknox — Wed, 19 Jun 2019 02:08:28 GMT

Much appreciated all.

But i still am unable to access data.

I weny back in to my account only to find that the upgrade to the $25 plan had not occurred. So now for 13 days I will have spent the whole $25 and still no data. I would say that’s not good. Is there a way I can get a moderator to refund or prorate? And also to solve this.

I have followed all directions for unlockit.co.nz and still I cannot access data. When I followed those steps previously, I recall it worked and I even posted about it and have save the instructions. However, I cannot access data still.

I have tuned on the toggle for cellular data as well.

Can anyone help? Thanks to all the attempts to help me thus far.

I have an iPhone 6S and the most updated IOS.

THANKS

Re: Upgrade but no data

geopublic — Wed, 19 Jun 2019 02:14:36 GMT

@Kathieknox wrote:
Much appreciated all.
But i still am unable to access data.
I weny back in to my account only to find that the upgrade to the $25 plan had not occurred. So now for 13 days I will have spent the whole $25 and still no data. I would say that’s not good. Is there a way I can get a moderator to refund or prorate? And also to solve this.
I have followed all directions for unlockit.co.nz and still I cannot access data. When I followed those steps previously, I recall it worked and I even posted about it and have save the instructions. However, I cannot access data still.
I have tuned on the toggle for cellular data as well.
Can anyone help? Thanks to all the attempts to help me thus far.
I have an iPhone 6S and the most updated IOS.
THANKS

@Kathieknox The plan change failure world explain why you don't have data. The best option is to notify the moderator explain what happened ask them to fix the issue.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

* Please note that account verification may be required when contacting the Moderator Team *

Re: Upgrade but no data

Kathieknox — Wed, 19 Jun 2019 02:30:40 GMT

thanks kindly.

i have tried to create apn again, since rectifying the change in plan. but still no data

Re: Upgrade but no data

Kathieknox — Wed, 19 Jun 2019 02:34:06 GMT

no. i'm reluctant as have to renter all wifi passwords etc?

Re: Upgrade but no data

geopublic — Wed, 19 Jun 2019 02:42:33 GMT

@Kathieknox wrote:
thanks kindly.
i have tried to create apn again, since rectifying the change in plan. but still no data

@Kathieknox On your selfservre landing page does it show your data usage? If no, then it means that you dont have any data available. If yes, turn off your phone remove the sim for a couple of minutes and try again. Any change?

Re: Upgrade but no data

Kathieknox — Wed, 19 Jun 2019 02:51:45 GMT

i should have no data used seeing as i just upgraded to the $25 plan a few minutes ago.

Still want me to turn off and take sim out? i tried turning off before to no avail. Sim has was out one week ago.

Re: Upgrade but no data

geopublic — Wed, 19 Jun 2019 02:54:54 GMT

@Kathieknox wrote:
i should have no data used seeing as i just upgraded to the $25 plan a few minutes ago.
Still want me to turn off and take sim out? i tried turning off before to no avail. Sim has was out one week ago.

@Kathieknox The data usage counter on your online login page verifies that your plan has data. Removing the sim is also recommended but your choice.

Re: Upgrade but no data

Kathieknox — Wed, 19 Jun 2019 03:11:27 GMT

Thanks i have checked and i have data and currently there is no usage.

Oddly, it seems to me, it's showing minutes for talk/text and both the usage and available minutes. However, with this plan i should have unlimited talk and text so i am not sure why it is showing that i only have a certain number of minutes left.

I have just spoken to Apple, and they say that what i probably have to do is a total erase and reboot. sigh 😞

Re: Upgrade but no data

Dunkman — Wed, 19 Jun 2019 03:29:58 GMT

@Kathieknox

Factory reset is a good idea if suggested by Apple. Make sure to back up your information prior to reset.

With the newer iphones, you should not need to adjust APN settings. It should be done automatically. Factory reset might just do the trick. Let us know if it works.

Re: Upgrade but no data

GinYVR — Wed, 19 Jun 2019 03:37:25 GMT

@KathieknoxAll your wifi passwords should be stored in your keychain.. so make sure your icloud is up to date before you Erase All.