topic Re: Generic error at payment processing page in Get Support

Generic error at payment processing page

alilow — Wed, 05 Jan 2022 10:23:49 GMT

Trying to activate my sim. Got to the last page, clicked "activate", and then got generic error message. Have waited over an hour to try again and still getting "invalid sim". Tried incognito, different browsers. Checked my credit card and the payment is pending. What can I do now?

Re: Generic error at payment processing page

RossN — Sat, 15 Jun 2019 20:09:57 GMT

did you check to see if you have service * 611 will tell you

Re: Generic error at payment processing page

geopublic — Sat, 15 Jun 2019 20:15:56 GMT

@alilow If you can't get it going then you need to notify PM.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Generic error at payment processing page

TheOldVR — Sun, 16 Jun 2019 15:35:18 GMT

Trying Chrome incognito mode is not worth a try?

Re: Generic error at payment processing page

SD08 — Mon, 17 Jun 2019 20:42:26 GMT

@TheOldVR wrote:
Trying Chrome incognito mode is not worth a try?

@TheOldVR

Since the OP said there was already a pending charge on their credit card, it's not a good idea to make another attempt or it could result in a double charge, that is, if they can even get past the invalid SIM message. In this case, contacting the moderators was the best course.

Re: Generic error at payment processing page

TheOldVR — Mon, 24 Jun 2019 16:13:38 GMT

@SD08 wrote:
@TheOldVR wrote:
Trying Chrome incognito mode is not worth a try?
@TheOldVR
Since the OP said there was already a pending charge on their credit card, it's not a good idea to make another attempt or it could result in a double charge, that is, if they can even get past the invalid SIM message. In this case, contacting the moderators was the best course.

Ignore my recommendation... go with @SD08 ... makes sense!!

Happy Monday peeps!