topic Re: Sim card in Get Support

Sim card

123hulk — Wed, 05 Jan 2022 10:23:45 GMT

Hi i ordered a sim card recently that had a 5G special but never got it , anybody else had this problem ?

Re: Sim card

mojorising — Sat, 15 Jun 2019 19:47:26 GMT

How long has it been now? I think mine took about 5 business days.

If you received a confirmation number through email you can try contacting the moderator team to look into this order at the link below.

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Sim card

123hulk — Sat, 15 Jun 2019 19:47:19 GMT

Will my sim card expire if i dont top up next month

Re: Sim card

RossN — Sat, 15 Jun 2019 19:49:23 GMT

you have 90 days before expiration

Re: Sim card

123hulk — Sat, 15 Jun 2019 19:51:56 GMT

Thanks so if i dont top up for 2 months and then top up my sim card will work and same number

Re: Sim card

RossN — Sat, 15 Jun 2019 19:58:14 GMT

yes should be no prob

Re: Sim card

computergeek541 — Sat, 15 Jun 2019 20:40:19 GMT

(threads merged)

Re: Sim card

Apple17 — Mon, 17 Jun 2019 00:07:09 GMT

I got my sim card at Walmart and I find that easier than ordering it online.

Re: Sim card

dabr — Mon, 17 Jun 2019 00:16:09 GMT

@123hulk wrote:
Thanks so if i dont top up for 2 months and then top up my sim card will work and same number

You can actually go at least 88 days (officially 90 days) before making a payment and still be able to keep your account active. After 90 days of non-payment your account will be closed and your number lost, unless you've ported out to a different carrier before that period.

Re: Sim card

hairbag1 — Mon, 17 Jun 2019 00:14:48 GMT

@Apple17 wrote:
I got my sim card at Walmart and I find that easier than ordering it online.

The reason for ordering on-line was due to a recent promotion (it's now expired), whereby a new customer could get a bonus one-time add-on 5G's of data. Otherwise you're correct...easy to buy the sim at a retail outlet.

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