topic Re: SLOW (days) Response time from Moderators!!! in Get Support

SLOW (days) Response time from Moderators!!!

pm-smayer97 — Wed, 05 Jan 2022 10:23:42 GMT

Is anyone else experiencing extremely slow response turn around from moderators?

I have about 5 open inquiries (and totally separate sets of issues) since Sunday afternoon and only received one response and no follow up.

@CS_Agent 😕

Re: SLOW (days) Response time from Moderators!!!

srlawren — Wed, 15 Aug 2018 22:47:43 GMT

@pm-smayer97 yes, literally everyone is. Look around the community and you'll see many, many threads about people waiting far longer than normal. They are very backlogged at the moment. Please try to be patient.

Re: SLOW (days) Response time from Moderators!!!

KMG — Wed, 15 Aug 2018 23:14:15 GMT

The Moderators have also explained that sending multiple messages to them ends up being counterproductive, as each additional message moves you to the bottom of the queue.

Re: SLOW (days) Response time from Moderators!!!

ShawnC13 — Wed, 15 Aug 2018 23:23:14 GMT

@pm-smayer97 wrote:
Is anyone else experiencing extremely slow response turn around from moderators?

I have about 5 open inquiries since Sunday afternoon and only received one response and no follow up.

@CS_Agent 😕

Do you have 5 different issues?

Re: SLOW (days) Response time from Moderators!!!

pm-smayer97 — Wed, 15 Aug 2018 23:29:00 GMT

Yes 5 separate sets of issues (I updated my post to reflect that).

They need to be tracked separately, otherwise it gets messy... 4 different accounts...

Re: SLOW (days) Response time from Moderators!!!

pm-smayer97 — Wed, 15 Aug 2018 23:31:18 GMT

@KMG wrote:
The Moderators have also explained that sending multiple messages to them ends up being counterproductive, as each additional message moves you to the bottom of the queue.

I have yet to see confirmation that that is what happens. They have stated that multiple requests does overload them...makes sense. But I surely hope that additional inquiries does not bump you down... That would be downright stupid.

Anyway, in my case, I have 5 separate issues that need to be resolved.

Re: SLOW (days) Response time from Moderators!!!

pm-smayer97 — Fri, 17 Aug 2018 18:59:06 GMT

Well, I just got my confirmation from the mods that they DO supposedly bump you down! YIKES! Wonder if some exec got a bonus for that brainchild!

See my reply to that here:

https://productioncommunity.publicmobile.ca/t5/Discussions/Timeframe-to-hear-back-from-Moderator-Team/m-p/265612/highlight/true#M75696

EDIT: Had to replace the link above as previous one broke!

Re: SLOW (days) Response time from Moderators!!!

pbst2000 — Fri, 30 Nov 2018 18:44:50 GMT

I am also experiencing the similar issue

it is extremly frustrating

Re: SLOW (days) Response time from Moderators!!!

Anonymous — Fri, 30 Nov 2018 18:48:05 GMT

@pbst2000 wrote:
I am also experiencing the similar issue
it is extremly frustrating

Well that was short-lived. There was a brief period of time here in the last few days where they seemed to responding pretty quickly. I guess with all the promos going on they're all backed up...again.

Re: SLOW (days) Response time from Moderators!!!

deweydb — Tue, 04 Dec 2018 19:27:32 GMT

Ughhhh this is beyond frustrating. I'm going to move to a different carrier.