topic Re: activation issue in Get Support

activation issue

alilow — Wed, 05 Jan 2022 10:23:35 GMT

I'm trying to activate my sim. Went through the pages. On the last page where I'm reviewing my information, I noticed my phone number was wrong, so I went back to fix it. Now the system is not recognizing my sim #. Help???

Re: activation issue

geopublic — Sat, 15 Jun 2019 16:51:12 GMT

@alilow wrote:
I'm trying to activate my sim. Went through the pages. On the last page where I'm reviewing my information, I noticed my phone number was wrong, so I went back to fix it. Now the system is not recognizing my sim #. Help???

@alilow You need to wait about a hour for the lock to clear and try again.

Re: activation issue

dabr — Sat, 15 Jun 2019 16:55:39 GMT

@alilow wrote:
I'm trying to activate my sim. Went through the pages. On the last page where I'm reviewing my information, I noticed my phone number was wrong, so I went back to fix it. Now the system is not recognizing my sim #. Help???

You might be locked out. You can wait one hour before retrying, or use another browser or incognito mode.

Re: activation issue

GinYVR — Sat, 15 Jun 2019 16:51:51 GMT

@alilowTake a break come back an hour later. The SIM card's serial number has been temporarily locked out.

Re: activation issue

RossN — Sat, 15 Jun 2019 16:53:31 GMT

you should wait an hour and try again give the system time to reset also when you try again clear your cache and use ingognito mode in your browser