topic Re: Reset Password Error in Get Support

Reset Password Error

kidfromchina — Wed, 05 Jan 2022 10:23:30 GMT

I forgot my password, but when I try to reset my password, but it gives me the error message: "Oops! Something went wrong."

I managed to change my password for my Community account. I thought it would change my Self-Serve password as well, but it still doesn't allow me to log in.

Help!

Re: Reset Password Error

Anonymous — Sat, 15 Jun 2019 15:26:36 GMT

try it different browser internet

Re: Reset Password Error

Dunkman — Sat, 15 Jun 2019 15:28:51 GMT

@kidfromchina

The community account is different from phone self service account.

Try a different web browser, clearing cache or incognito mode. Chrome incognito works well. If the reset function still does not work, you will need to contact moderator to reset password.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437