topic Re: Refund in Get Support

Refund

Thiagodiniz — Wed, 05 Jan 2022 10:23:25 GMT

Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?

Re: Refund

drmartin — Wed, 15 Aug 2018 16:18:41 GMT

@Thiagodiniz wrote:
Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?

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Re: Refund

Dunkman — Wed, 15 Aug 2018 16:18:50 GMT

@Thiagodiniz

If you transferred to Koodo, you MIGHT be able to get your credit transferred to new Koodo account. If you transferred to another phone company, unfortunately you are out of luck. Need to contact moderator. Waittimes at least 24 hours.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your account number and PIN number with PM

Re: Refund

ShawnC13 — Wed, 15 Aug 2018 16:19:59 GMT

@Thiagodiniz wrote:
Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?

Now when you say available was it in available funds or in rewards. If available funds was any of it from recent referral rewards? Also it depends as PM is a prepaid service they maybe able to do something for you but it these funds were from a voucher I am pretty sure all voucher purchases are non refundable. You can message the mods and ask what your options are. A link is in my signature

Re: Refund

mimmo — Wed, 15 Aug 2018 16:50:03 GMT

@CS_Agent@It would be nice to have some clear rules/guidelines from mods re fund transfers to pm accounts and to koodo. This would avoid the you may, see what is possible scenario. Especially when there is a backlog for support. I know there will always be the my case is different but a clear set of terms people can refer to would be great.

I do believe the terms of service do state no refunds period but it still might be worth clarifying.

Re: Refund

Thiagodiniz — Wed, 15 Aug 2018 16:53:23 GMT

Dears,

I can can not lose almost 100 dollars I was a good client since when I join to public mobile.

Re: Refund

mimmo — Wed, 15 Aug 2018 16:56:06 GMT

Then why did you port out? The $100 should have been part of your decision making process.

Re: Refund

drmartin — Wed, 15 Aug 2018 16:58:11 GMT

@Thiagodiniz wrote:
Dears,

I can can not lose almost 100 dollars I was a good client since when I join to public mobile.

Yeah, you probably lost your money now. But try the mods and see if they can do something, it's very unlikely though because of the type of company Public Mobile is (prepaid cash).

Re: Refund

JDT — Wed, 15 Aug 2018 17:04:25 GMT

@Thiagodiniz wrote:
Dears,

I can can not lose almost 100 dollars I was a good client since when I join to public mobile.

Generally speaking, all payments are non-refundable.

It's important to note that this is true for ALL prepaid phone providers, not just Public Mobile.

Re: Refund

JL9 — Wed, 15 Aug 2018 17:27:46 GMT

It is pretty clear in the terms and conditions, no?

I thought it is 100% a no for a refund and very rare for a balance to be transferred.

Re: Refund

mimmo — Wed, 15 Aug 2018 17:34:41 GMT

That was my understanding that is why I asked for clarification to avoid needlessly asking mods.

@JL9 wrote:
It is pretty clear in the terms and conditions, no?

I thought it is 100% a no for a refund and very rare for a balance to be transferred.

Re: Refund

drmartin — Wed, 15 Aug 2018 17:52:26 GMT

@mimmo wrote:
That was my understanding that is why I asked for clarification to avoid needlessly asking mods.

@JL9 wrote:
It is pretty clear in the terms and conditions, no?

I thought it is 100% a no for a refund and very rare for a balance to be transferred.

$95 is hardly needless. In the worst case I imagine they could just keep using PM until the balance is used?

Re: Refund

mimmo — Wed, 15 Aug 2018 18:42:02 GMT

@drmartin wrote:
@mimmo wrote:
That was my understanding that is why I asked for clarification to avoid needlessly asking mods.

@JL9 wrote:
It is pretty clear in the terms and conditions, no?

I thought it is 100% a no for a refund and very rare for a balance to be transferred.

$95 is hardly needless. In the worst case I imagine they could just keep using PM until the balance is used?

I was referencing the general fact of messaging mods for funds transfer. But also this question should have been asked before porting not after.

Re: Refund

srlawren — Wed, 15 Aug 2018 18:51:53 GMT

@drmartin wrote:
In the worst case I imagine they could just keep using PM until the balance is used?

@drmartin nope, OP has already left yesterday.