topic Re: SIM Change not working in Get Support

SIM Change not working

mystt — Wed, 05 Jan 2022 10:23:21 GMT

Hello,

I am trying to do a SIM change via self serve but it keeps saying 'oops something went wrong'.

Re: SIM Change not working

GinYVR — Sat, 15 Jun 2019 03:19:36 GMT

@mysttI usually find the system is more responsive if you try it at mid night or early morning hours.. avoid it around 1:30AM EST as I notice that's when they do their maintence.

Also avoid retrying too many times as it might get locked out.. (without it telling you).

Re: SIM Change not working

geopublic — Sat, 15 Jun 2019 03:13:26 GMT

@mystt wrote:
Hello,

I am trying to do a SIM change via self serve but it keeps saying 'oops something went wrong'.

@mystt Yes unfortunately that happens sometime. Need to clear your browser cache, maybe even restart your computer and try again using incognito mode. If you can use another computer that will also be worth a try. Just keep trying and eventually it will work.

Re: SIM Change not working

Jackhyf63 — Sat, 15 Jun 2019 10:26:05 GMT

@mystt

You might need sending a private message to the moderators team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Change not working

Bell3 — Sun, 16 Jun 2019 18:05:08 GMT

If you are constantly getting an error message, connect with moderator team. Generally, they are quick to respond.

Re: SIM Change not working

Sherdizzle — Sun, 23 Jun 2019 19:00:51 GMT

It has to be the correct type of sim card your changing to. You cant just pop a Roger's or virgin sim in your PM phone because the frequencies dont always match. Make sure the model code of the sim card is the type used by PM!

Re: SIM Change not working

GinYVR — Sun, 23 Jun 2019 19:07:34 GMT

@SherdizzleSIM has nothing to do with frequencies. The SIM is an unique indentifier telling the network which subscriber is using the phone.

Re: SIM Change not working

Sherdizzle — Sun, 23 Jun 2019 19:08:55 GMT

Sorry that's what I meant, but the mobile carriers work in different radio frequencies do they not? And the sim cards pick these up?

Re: SIM Change not working

iliketotalk — Sun, 23 Jun 2019 19:09:27 GMT

@Sherdizzle and why are you replying to week old posts?

Re: SIM Change not working

Sherdizzle — Sun, 23 Jun 2019 19:10:10 GMT

Why not? Isnt harming anyone and I am new here trying to get a hang of it thanks.

Re: SIM Change not working

dabr — Sun, 23 Jun 2019 19:13:35 GMT

@iliketotalk wrote:
@Sherdizzle and why are you replying to week old posts?

Technically since this post doesn't have a resolve yet, there's no harm in replying to an older post (not months old anyway). So long as there's some newer useful information provided IMO.

Re: SIM Change not working

iliketotalk — Sun, 23 Jun 2019 19:13:40 GMT

@Sherdizzle ok I can understand that and there is no harm

Re: SIM Change not working

GinYVR — Sun, 23 Jun 2019 19:13:48 GMT

@SherdizzleA SIM card doesn't have radios, they don't "pick" any of those up. It is up to the phones' baseband to determine which frequencies to use.

Re: SIM Change not working

Sherdizzle — Sun, 23 Jun 2019 19:14:17 GMT

Thank you lol

Re: SIM Change not working

iliketotalk — Sun, 23 Jun 2019 19:19:03 GMT

@Sherdizzle you got to watch what you say around here people like to jump on you if your not spot on with your answers

Re: SIM Change not working

Triguy — Sun, 23 Jun 2019 19:35:33 GMT

" no such thing as a stupid question" is a popular phrase with a long history. It suggests that the quest for knowledge includes failure, and that just because one person may know less than others they should not be afraid to ask rather than pretend they already know.

-Wikipedia

Re: SIM Change not working

RossN — Sun, 23 Jun 2019 19:38:10 GMT

@Triguy who is wikipedia was he related to Plato?

Re: SIM Change not working

Sherdizzle — Sun, 23 Jun 2019 19:39:11 GMT

I can tell lol

Re: SIM Change not working

Triguy — Sun, 23 Jun 2019 19:42:42 GMT

A long lost relative of Confucius.

Re: SIM Change not working

RossN — Sun, 23 Jun 2019 19:47:49 GMT

Yea so am I now lol