topic Re: How do I get a refund in Get Support

How do I get a refund

Zaya247 — Wed, 05 Jan 2022 10:23:17 GMT

I accidentally paid twice and I need a refund asap for other bills

Re: How do I get a refund

Jdmom3 — Sat, 15 Jun 2019 02:52:32 GMT

This is a prepaid service so you are not entitled to refunds however the moderators MIGHT be able to refund if you ask very nicely. Click Here to private message a Moderator.

Re: How do I get a refund

CellGirl — Sat, 15 Jun 2019 02:53:46 GMT

@Zaya247

Hi. You said you paid twice..Does it show that on your credit card? And does it also show that in your payment history when logged into your self serve account? If so, send the moderator team a private message.

Re: How do I get a refund

Zaya247 — Sat, 15 Jun 2019 02:58:14 GMT

@CellGirl Thank you

Re: How do I get a refund

Zaya247 — Sat, 15 Jun 2019 02:59:36 GMT

@Jdmom3 how long do hey take to reply?

Re: How do I get a refund

Zaya247 — Sat, 15 Jun 2019 03:00:21 GMT

@CellGirl yeah I have all the info on my bank app and payment history

Re: How do I get a refund

CellGirl — Sat, 15 Jun 2019 03:03:12 GMT

@Zaya247

mods take up to 2 days to get back to you. Just send them one message

Re: How do I get a refund

Jdmom3 — Sat, 15 Jun 2019 03:02:36 GMT

48 hours sometimes. Good luck.

Re: How do I get a refund

Zaya247 — Sat, 15 Jun 2019 03:03:29 GMT

@CellGirl Alright well looks like their screwing me over I guess 😂 their broken servers over charged me I didn't even click pay yet and yet they charged me twice

Re: How do I get a refund

Zaya247 — Sat, 15 Jun 2019 03:04:41 GMT

I'm just saying I paid twice cause could be easier on getting refund for human error

Re: How do I get a refund

GinYVR — Sat, 15 Jun 2019 03:08:31 GMT

@Zaya247You just added credit to your account twice, so there will a balance to your account. Since it is a prepaid system unless you change your plan, the credit will still be there, so you can use the balance to pay the bill next month.

Re: How do I get a refund

CellGirl — Sat, 15 Jun 2019 03:08:57 GMT

@Zaya247 wrote:
@CellGirl Alright well looks like their screwing me over I guess 😂 their broken servers over charged me I didn't even click pay yet and yet they charged me twice

@Zaya247 Hang tight -- the mods are helpful, but busy.. it might be 2 days when you get a reply, but hopefully it'll be sooner 😄

Re: How do I get a refund

Anonymous — Sat, 15 Jun 2019 03:14:15 GMT

@GinYVR wrote:
@Zaya247You just added credit to your account twice, so there will a balance to your account. Since it is a prepaid system unless you change your plan, the credit will still be there, so you can use the balance to pay the bill next month.

Yeah I'm with GinYVR on this one. Even though you said you needed your money for other bills, getting actual refunds out of this place takes weeks. Just let it sit in your Available Funds and then you won't have to make a payment next time.

Re: How do I get a refund

Jdmom3 — Sat, 15 Jun 2019 03:21:43 GMT

Not everyone has extra funds to throw around or pay in advance. Hopefully she can get this resolved before next pay period so she can pay her other bills.

Re: How do I get a refund

Anonymous — Sat, 15 Jun 2019 03:25:56 GMT

@Jdmom3 wrote:
Not everyone has extra funds to throw around or pay in advance. Hopefully she can get this resolved before next pay period so she can pay her other bills.

I sympathize. But refunds apparently take a long time. So it would be just as well to leave the funds where they are. Doing a chargeback wouldn't work because we've learned that it was their mistake.

Re: How do I get a refund

Zaya247 — Sat, 15 Jun 2019 03:26:16 GMT

@GinYVR can't got bills to pay and that 30$ just messed things up for work next week

Re: How do I get a refund

GinYVR — Sat, 15 Jun 2019 03:28:17 GMT

@Zaya247Just a fair warning you won't be getting your refund before next week.. so it is better to execute your back up plan if you have one.

Re: How do I get a refund

mimmo — Sat, 15 Jun 2019 03:51:34 GMT

@Zaya247 I agree with @Anonymous, should the mods be able to refund you, (highly imptrobbable) it woudl take 3-4 weeks to go through. should you try a chargeback then your next payment will proably need to be made by certified cheque.

Re: How do I get a refund

Anonymous — Sat, 15 Jun 2019 03:54:38 GMT

@mimmo wrote:
@Zaya247 I agree with @Anonymous, should the mods be able to refund you, (highly imptrobbable) it woudl take 3-4 weeks to go through. should you try a chargeback then your next payment will proably need to be made by certified cheque.

And the chargeback would take weeks too. Except for the fact that it was your mistake. Which could happen to anybody of course.

Re: How do I get a refund

GinYVR — Sat, 15 Jun 2019 04:05:55 GMT

@mimmoTheir terms and conditions states that "Prepaid service credits are non-refundable". But we all know how vague and inconsistent Public Moderators could be.