topic Re: Disabled log in in Get Support

Disabled log in

V_idya — Wed, 05 Jan 2022 10:23:06 GMT

I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??

Re: Disabled log in

GinYVR — Fri, 14 Jun 2019 23:17:15 GMT

@V_idyaIt means your account is no longer active and has been deleted from the system.

The causes: You have ported out... or you have let your accout lapse for 90 days.. If it is not the case.. you might have been sim jacked.

Re: Disabled log in

Anonymous — Fri, 14 Jun 2019 23:18:18 GMT

@V_idya wrote:
I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??

Do you have your Public Mobile SIM in the phone? If so then what exactly does a recording say if you dial 611 from this phone?

Re: Disabled log in

V_idya — Fri, 14 Jun 2019 23:38:16 GMT

@Anonymous wrote:
@V_idya wrote:
I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??
Do you have your Public Mobile SIM in the phone? If so then what exactly does a recording say if you dial 611 from this phone?

It says they can’t complete the call.

Re: Disabled log in

GinYVR — Fri, 14 Jun 2019 23:41:04 GMT

@V_idyaIf it is an unauthorized port out.. you really need to contact the authorities, put a credit watch on your credit score, check for compromised computer systems in your possession and change all your passwords.

Re: Disabled log in

geopublic — Fri, 14 Jun 2019 23:46:16 GMT

@V_idya wrote:
I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??

@V_idya When was your renewal date?

Re: Disabled log in

V_idya — Fri, 14 Jun 2019 23:50:11 GMT

This month

Re: Disabled log in

geopublic — Fri, 14 Jun 2019 23:51:43 GMT

@V_idya wrote:
This month

@V_idya Are you on a 30 or 90 day plan?

Re: Disabled log in

Anonymous — Fri, 14 Jun 2019 23:54:50 GMT

@V_idya wrote:
This month

Then you'll need to contact the @Moderator_Team < Click this.

Edit: what happens if you call your number from another phone?

Re: Disabled log in

V_idya — Fri, 14 Jun 2019 23:52:51 GMT

What are the authorities number?

Re: Disabled log in

V_idya — Fri, 14 Jun 2019 23:53:50 GMT

90 days plan

Re: Disabled log in

GinYVR — Sat, 15 Jun 2019 00:01:28 GMT

@V_idyaLike your local police. It looks like your identity has been stolen via SIM jacking. You should contact institutions like your banks, crypto wallets etc ASAP... don't dawdle.

Re: Disabled log in

iliketotalk — Fri, 14 Jun 2019 23:57:56 GMT

if your account is still active as you say it may just be another wonderful glitch in the system just contact the moderators as was previously suggested good luck

Re: Disabled log in

Anonymous — Sat, 15 Jun 2019 00:01:51 GMT

@iliketotalk wrote:
if your account is still active as you say it may just be another wonderful glitch in the system just contact the moderators as was previously suggested good luck

They never said it was active.

I think GinYVR is being enormously hasty in an alarmist style. There are a number of possibilites as to what has happened here. Some innocent. I would agree to be extra vigilant on logins though.

Re: Disabled log in

GinYVR — Sat, 15 Jun 2019 00:07:14 GMT

@AnonymousWell it depends whose money is on the line.. there was a coordinated sim jacking hack since June. Since cash and crypto definitely won't get refunds from banks or exchanges. Happens on a weekend?.. good luck.

Re: Disabled log in

iliketotalk — Sat, 15 Jun 2019 00:08:55 GMT

@Anonymous I said if

Re: Disabled log in

Anonymous — Sat, 15 Jun 2019 00:15:55 GMT

@iliketotalk wrote:
@Anonymous I said if

You went on to say "as you say".

Not important 🙂

@srlawren: anything to add? geopublic: where'd you go? 🙂

Re: Disabled log in

iliketotalk — Sat, 15 Jun 2019 00:17:31 GMT

omg maybe I mispoke sue me lol my whole point is people are way to paranoid around here

Re: Disabled log in

geopublic — Sat, 15 Jun 2019 01:00:52 GMT

@V_idya wrote:
90 days plan

@V_idya One last thing when you call yout number from another phone what happens? If you send a text to your number from another phone does it get delivered?

Re: Disabled log in

GinYVR — Sat, 15 Jun 2019 01:17:26 GMT

@iliketotalkYou do realise once your phone number is compromised, the vandals can empty your cash bank accounts, create credit cards with your identity without you being to do much about it right? Especially on a weekend, things will be long gone by Monday.

I think Public Mobile customers are especially vulnerable, because on top of the a few hours head start the vandals have (porting takes a few hours).. The long customer service time just give them extra time to get away with things. By the time one diagnoise the problem, the person already graduated from a mark to become the victim.

We all know disabled_user means the account has been deleted.. the OP won't be here if the OP intended it to happen. There just aren't that many possiblities left alarmist or not.