topic Re: Help sim not working in Get Support

Help sim not working

Judelina — Wed, 05 Jan 2022 10:23:01 GMT

I got a new lg s5 lg-h831 anf i put my sim in this phone that i had in my iphone but i cant get it to work can anyone help me with this please

Re: Help sim not working

chelsealzl — Fri, 14 Jun 2019 19:52:37 GMT

Have you checked your phone's compatibility?

Re: Help sim not working

RossN — Fri, 14 Jun 2019 20:01:08 GMT

if you haven't tried already take your sim out and flip it around then reboot your phone it may help

Re: Help sim not working

Nany192 — Fri, 14 Jun 2019 20:03:01 GMT

As say by @ chelsealzl

Have you checked your phone's compatibility?

If yes

Do you check the network settings? Otherwise when your sim card is properly inserted, you can check in your phone settings, cellular networks to make sure the network is good with mobile public.

Re: Help sim not working

geopublic — Fri, 14 Jun 2019 20:03:32 GMT

@Judelina wrote:
I got a new lg s5 lg-h831 anf i put my sim in this phone that i had in my iphone but i cant get it to work can anyone help me with this please

@Judelina There is a known issue with some LG model phones G5 in particular that need to be reset in order for them to work. If you don't mind resetting your phone just make sure you backup all required info before doing so.

Re: Help sim not working

JackQuint — Fri, 14 Jun 2019 20:36:36 GMT

Before resetting the entire phone, try resetting the network settings first ... will save you some setup time.

Re: Help sim not working

popping — Fri, 14 Jun 2019 21:01:35 GMT

@Judelina wrote:
I got a new lg s5 lg-h831 anf i put my sim in this phone that i had in my iphone but i cant get it to work can anyone help me with this please

Please check your phone model again.

LG G5 has the model lg-h831 - not the LG s5.

LG G5 should work with PM.

1. Do a network reset

2. Restart your phone and make sure your phone is not in airplane mode and enable date.

Report result

Edit:

I have a LG G5 H831 which I purchased from Koodo. It should work with PM.

Re: Help sim not working

srlawren — Fri, 14 Jun 2019 23:16:11 GMT

@geopublic wrote:
@Judelina There is a known issue with some LG model phones G5 in particular that need to be reset in order for them to work. If you don't mind resetting your phone just make sure you backup all required info before doing so.

@geopublic this issue only affects data. @Judelina, are you able to call and text? If so, then yes you need to try a network reset, and if that doesn't work, a factory reset.

On the other hand, if nothing is working for you: (1) could the phone be blacklsited? (2) could it be locked to another provider?

Re: Help sim not working

Judelina — Wed, 16 Oct 2019 02:36:53 GMT

I got it working i had to.call company and get it unlocked but i still dont have my interbet working. Ive done all the resets and stuff and i.can.only use data on wifi any suggestion??

Re: Help sim not working

cellphoneuser1 — Wed, 16 Oct 2019 02:47:42 GMT

@Judelina wrote:
I got it working i had to.call company and get it unlocked but i still dont have my interbet working. Ive done all the resets and stuff and i.can.only use data on wifi any suggestion??

You need to set APN settings if they are wrong. Look here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Did you try the factory reset when you were trying to get it to work?

Re: Help sim not working

Judelina — Wed, 16 Oct 2019 02:50:26 GMT

Ok im not sure what to do when i get to set up apn

Re: Help sim not working

Judelina — Wed, 16 Oct 2019 02:51:14 GMT

Yes i did factory reset twice

Re: Help sim not working

cellphoneuser1 — Wed, 16 Oct 2019 02:54:18 GMT

@Judelina wrote:
Yes i did factory reset twice

Did you check the APN? Go into settings. The settings will be in network settings.

Re: Data really slow

Judelina — Wed, 16 Oct 2019 02:53:46 GMT

Im having issues using internet with my g5 as well did you figure it out uet