topic Re: Regarding account in Get Support

Regarding account

gajiparadivyang — Wed, 05 Jan 2022 10:22:53 GMT

hii

i have issue regarding account status. i am trying to port my number from public to rogers but unfortunetly it shows that your account is not active.

can anyone help me? what is the problem?

and what i need to do?

thankyou

Re: Regarding account

popping — Fri, 14 Jun 2019 16:49:49 GMT

@gajiparadivyang wrote:
hii
i have issue regarding account status. i am trying to port my number from public to rogers but unfortunetly it shows that your account is not active.
can anyone help me? what is the problem?
and what i need to do?
thankyou

Your PM number must be active in order to port your number out.

You can put fund in your account to reactivate it before porting out.

Re: Regarding account

LovesToPM — Fri, 14 Jun 2019 16:50:39 GMT

Both accounts should be active for the port to be successful.

Can you provide a screenshot of the problematic account (without personal details of course)?

Re: Regarding account

iliketotalk — Fri, 14 Jun 2019 16:53:29 GMT

have you already closed your PM account ,if so it;s probably to late to keep your number

Re: Regarding account

popping — Fri, 14 Jun 2019 16:57:44 GMT

@iliketotalk wrote:
have you already closed your PM account ,if so it;s probably to late to keep your number

PM prepaid account will take over 90 days after suspension before it can be cancelled After account cancellation, OP's number is gone and cannot be recovered.

We need OP to give us more info.

Re: Regarding account

iliketotalk — Fri, 14 Jun 2019 17:18:02 GMT

@popping yes your are correct ,brainfart

Re: Regarding account

stonechucker — Fri, 14 Jun 2019 17:31:55 GMT

@gajiparadivyang, your Public Mobile number must be active. If it hasn't been suspended for more than 90 days, activate the $10 plan, and pay for it, and away you go.

If it's been expired due to lack of activation for 90+ days, your number is gone. No way to get it back.

Re: Regarding account

RossN — Fri, 14 Jun 2019 17:42:34 GMT

@stonechucker correct me if I am wrong but are you saying one cannot port a number if ones account is suspended?

Re: Regarding account

stonechucker — Fri, 14 Jun 2019 17:46:50 GMT

@RossN wrote:
@stonechucker correct me if I am wrong but are you saying one cannot port a number if ones account is suspended?

That's correct. It must be in active status. Same rules for all providers.

Re: Regarding account

Bell3 — Fri, 14 Jun 2019 21:29:30 GMT

Sorry to see you go.