topic Re: Still no calling... how do I communicate with the live-chat or whatever it’s called in Get Support

Phone

Rivest06 — Wed, 05 Jan 2022 10:22:51 GMT

Money was paid for my plan but I'm only getting incoming and texting. I can't call out??

Re: Phone

popping — Fri, 14 Jun 2019 16:46:28 GMT

@Rivest06 wrote:
Money was paid for my plan but I'm only getting incoming and texting. I can't call out??

What had happened leading to the no out going call? You may try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

Re: Phone

Triguy — Fri, 14 Jun 2019 16:47:02 GMT

Try the lost/stolen phone trick. Where you log in to your self serve and report your phone lost, this will deactivate your sim and wait about 5 minutes and log back in and report it found, this will reactivate your sim and hopefully give it the kick it needs. Or you can send a private message to the moderators.

To send a private message to a moderator click this link and describe your issue.

What make and model of phone do you have ?

Re: Phone

LovesToPM — Fri, 14 Jun 2019 16:47:40 GMT

@Rivest06 wrote:
Money was paid for my plan but I'm only getting incoming and texting. I can't call out??

Please provide more info.

Did you recently port your number from another carrier?

Is this a new activation? If not, were outgoing calls working previously?

Which plan are you on? Have you recently changed plan?

Re: Phone

iliketotalk — Fri, 14 Jun 2019 16:55:24 GMT

have you just ported in from another provider? if so it can take a few hours to complete, prepaid can be 24 or longer

Re: Phone

geopublic — Fri, 14 Jun 2019 17:10:00 GMT

@Rivest06 wrote:
Money was paid for my plan but I'm only getting incoming and texting. I can't call out??

@Rivest06 What happens when you dial 611? Is you account acive or is it reporting something else?

Re: Phone

stonechucker — Fri, 14 Jun 2019 17:19:31 GMT

@Rivest06, as this is your first post in the community, I'm betting this is a new activation, and you're porting your number from another carrier.

If this is true, it normally takes about 1-2 hours for a mobile number port to fully complete. Use your previous SIM in the meantime. Once it stops working, plug in the Public Mobile sim, and you 'll be good to go.

If it continues, or you're porting from Koodo PrePaid, you're going to need moderator_team assistance.

If you're porting a landline or VoIP service number, these take 3-7 business days in general, and you may be contacted to keep you at your service.

Re: Phone

Anonymous — Fri, 14 Jun 2019 17:25:09 GMT

@Rivest06 wrote:
Money was paid for my plan but I'm only getting incoming and texting. I can't call out??

If you're on the $10 or $15 plans then maybe you've used all your minutes.

If you don't see mention of a minutes counter in your overview page then that's why.

Re: Phone

JackQuint — Fri, 14 Jun 2019 17:32:41 GMT

One last idea (my standard advice) is that you try a network reset if you're still having trouble.

Android: Settings->System->Reset options->Reset Wi-Fi, mobile and Bluetooth

iOS: Settings->General->Reset->Network Reset

You will lose your saved Wi-Fi netowrks and BT devices and will need to add them again.

Still no calling... how do I communicate with the live-chat or whatever it’s called

Rivest06 — Sat, 15 Jun 2019 12:51:13 GMT

Re: Phone

Rivest06 — Sat, 15 Jun 2019 12:53:21 GMT

Not a new phone or number I’ve been with public for about a year as well

Re: Phone

Anonymous — Sat, 15 Jun 2019 12:59:47 GMT

@Rivest06 wrote:
Not a new phone or number I’ve been with public for about a year as well

But what plan are you on? Did you try any of the suggestions mentioned?

Re: Still no calling... how do I communicate with the live-chat or whatever it’s called

Anonymous — Sat, 15 Jun 2019 13:01:37 GMT

See your other "Phone" thread. There are suggestions and links there.

Re: Phone

Rivest06 — Sat, 15 Jun 2019 13:03:01 GMT

Yes I did try some of them like tried to list as lost and start again it shows my plan is paid 42 texting and calling it seems I’m getting calls just won’t let me call out

Re: Phone

Anonymous — Sat, 15 Jun 2019 13:06:11 GMT

@Rivest06 wrote:
Yes I did try some of them like tried to list as lost and start again it shows my plan is paid 42 texting and calling it seems I’m getting calls just won’t let me call out

What plan are you on?

Re: Still no calling... how do I communicate with the live-chat or whatever it’s called

Rivest06 — Sat, 15 Jun 2019 13:07:53 GMT

Don’t understand what you are saying

Re: Still no calling... how do I communicate with the live-chat or whatever it’s called

Anonymous — Sat, 15 Jun 2019 13:09:57 GMT

@Rivest06 wrote:
Don’t understand what you are saying

You have a conversation going with a subject of "Phone". In forum-speak that's called a thread.

Re: Still no calling... how do I communicate with the live-chat or whatever it’s called

Rivest06 — Sat, 15 Jun 2019 13:11:21 GMT

Oh yes I tried the report lost and restart

Re: Still no calling... how do I communicate with the live-chat or whatever it’s called

Anonymous — Sat, 15 Jun 2019 13:13:19 GMT

@Rivest06 wrote:
Oh yes I tried the report lost and restart

An Oracle will come by eventually and maybe they'll combine these threads

Again...what plan are you on?

Re: Still no calling... how do I communicate with the live-chat or whatever it’s called

Rivest06 — Sat, 15 Jun 2019 13:14:55 GMT

I read somewhere if it’s a problem with the plan to tag something that starts with an M but can’t find the mrsssge I’m so new to this never had a problem and I’m not in very good health I desperately need to call