topic Re: Add on charged twice in Get Support

Add on charged twice

Madhukardas — Wed, 05 Jan 2022 10:22:45 GMT

I accidentally purchased same add on twice within a few seconds. I thought the first transaction did not go through but it had gone through. How can I cancel one?

Re: Add on charged twice

Triguy — Fri, 14 Jun 2019 16:22:27 GMT

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Re: Add on charged twice

RossN — Fri, 14 Jun 2019 16:24:09 GMT

you will have to contact moderators for a correction never press the button twice

Re: Add on charged twice

geopublic — Fri, 14 Jun 2019 16:31:30 GMT

@Madhukardas wrote:
I accidentally purchased same add on twice within a few seconds. I thought the first transaction did not go through but it had gone through. How can I cancel one?

@Madhukardas The question is did you purchase the add-on twice or did you fund your account twice? Purchasing an add-on is a two step process. When you login into your account does the add-on show twice? If not, then it's possible the extra amount is sitting in your account balance. If the add-on is showing up twice then you need to bring it to the attention of the moderator team as per the previous suggestions.

Re: Add on charged twice

stonechucker — Fri, 14 Jun 2019 17:37:19 GMT

@geopublic wrote:
@Madhukardas wrote:
I accidentally purchased same add on twice within a few seconds. I thought the first transaction did not go through but it had gone through. How can I cancel one?
@Madhukardas The question is did you purchase the add-on twice or did you fund your account twice? Purchasing an add-on is a two step process. When you login into your account does the add-on show twice? If not, then it's possible the extra amount is sitting in your account balance. If the add-on is showing up twice then you need to bring it to the attention of the moderator team as per the previous suggestions.

Yes, please check your payment card first to verify it was a double charge, then check payment history in My Account to verify you've paid for it twice.