topic Re: Transfering number from prepaid koodo in Get Support

Transfering number from prepaid koodo

cow123 — Wed, 05 Jan 2022 10:22:29 GMT

Hi! I need some help

I just made my account on Public Mobile and I want to transfer my old Koodo prepaid number to use on Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.

Re: Transfering number from prepaid koodo

GinYVR — Fri, 14 Jun 2019 06:19:34 GMT

@cow123Moderator_Team is an alias on this forum for the moderators.. you can contact them via this link. The rest of us are just regular users like you. They will send you messages via the envelope bubbles on the top right hand corner. They will verify your identity via a 1 time link, so remember to fill that out ASAP.

Re: Transfering number from prepaid koodo

cavemantoronto — Fri, 14 Jun 2019 06:34:31 GMT

@cow123 wrote:
@CS_Agent
Hi! I need some help

I just made my account on Public Mobile and I want to transfer my old Koodo prepaid number to use on Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.

Tagging won't work and you need to contact them. Send them the Koodo account number and phone number that you want to port.

Re: Transfering number from prepaid koodo

mstopkaya — Mon, 22 Jul 2019 20:55:49 GMT

how many hours/days will it take?

Re: Transfering number from prepaid koodo

rjfried — Mon, 22 Jul 2019 21:06:51 GMT

I am also in the same situation with porting my number from Koodo prepaid. I have also been trying to get a response from the Mods and haven't yet in the past two days. I am starting to think that i shouldn't have switched.

Re: Transfering number from prepaid koodo

GinYVR — Mon, 22 Jul 2019 21:15:51 GMT

@mstopkayaCould be up to 48+ hours. Just have to be patient.

Re: Transfering number from prepaid koodo

mstopkaya — Mon, 22 Jul 2019 21:52:15 GMT

@GinYVR thanks for the answer.

2days+ !!! unbelievable...

Re: Transfering number from prepaid koodo

mstopkaya — Tue, 23 Jul 2019 19:38:01 GMT

@rjfried Me too...

Re: Transfering number from prepaid koodo

mstopkaya — Tue, 23 Jul 2019 19:39:35 GMT

@cow123 @GinYVR @rjfried @cavemantoronto They transfered my number in 24 hours. Just wanted to share.

Re: Transfering number from prepaid koodo

rin — Wed, 21 Aug 2019 16:21:38 GMT

What I have to do if 1 time verification link doesn't work?

I am a client PM for 7 days already and I have a temporary number which I wish to change for my Koodo number.

And I recieved already this link from moderators for 2nd time , but the same story as use to be in previouse link:

"Sorry – that username and password did not match. You have 4 attempts remaining."

Although I am 100 % sure I used a correct username and password, because I opened my self serve account with the same username and password without any problem before use them in this verification link.

As you said: "Moderator will send you messages via the envelope bubbles on the top right hand corner. ......"

What did you mean: " via the envelope bubbles on the top right hand corner".?

My link I have recieved via email and private messages from moderators as I hope.

Re: Transfering number from prepaid koodo

Anonymous — Wed, 21 Aug 2019 16:25:46 GMT

@rin wrote:
What I have to do if 1 time verification link doesn't work?
I am a client PM for 7 days already and I have a temporary number which I wish to change for my Koodo number.
And I recieved already this link from moderators for 2nd time , but the same story as use to be in previouse link:
"Sorry – that username and password did not match. You have 4 attempts remaining."
Although I am 100 % sure I used a correct username and password, because I opened my self serve account with the same username and password without any problem before use them in this verification link.
As you said: "Moderator will send you messages via the envelope bubbles on the top right hand corner. ......"
What did you mean: " via the envelope bubbles on the top right hand corner".?
My link I have recieved via email and private messages from moderators as I hope.

Don't reply to the emails. Only communicate via the private messaging system. The emails are only just notifications to you that you have received a private message. The notification can optionally be turned off.

Re: Transfering number from prepaid koodo

rin — Wed, 21 Aug 2019 16:27:24 GMT

How you have done it?

More details please.

Re: Transfering number from prepaid koodo

Anonymous — Wed, 21 Aug 2019 16:40:46 GMT

@rin wrote:
How you have done it?
More details please.

Done what? Is that a reply to my post?

Your settings under the little avatar icon has a bunch of options. My preference is to only get notifications of private messages. But for new customers, even that could be confusing.

fyi...when replying to someone, it's helpful to know the context that you're replying to. If you click the Reply button to the lower right of a post then if you click the Quote button above the text box then the original text will come into your reply.