topic Re: email address. for 2 sim cards ?? in Get Support

email address. for 2 sim cards ??

axk165 — Wed, 05 Jan 2022 10:22:26 GMT

I purchased 2 sim cards recently ( with the bonus of 5G data to be activated before June 16)

i have registered 1 sim card under the eamil address: but I cannoe see if the 5G data was added yet: where would i see/check this ?

I was in the process of registering/actvating the 2nd sim card (using the same email address as I understand that the 5G data had to be on same email address that i purchased the sim card). The process did not go : the error message was that "the self serve user name was name available"..

I suspect this is due to the first sim card already registered under the email address

What should i do? I want the 5G bonus

Re: email address. for 2 sim cards ??

Anonymous — Fri, 14 Jun 2019 05:10:28 GMT

@axk165 wrote:
I purchased 2 sim cards recently ( with the bonus of 5G data to be activated before June 16)

i have registered 1 sim card under the eamil address: but I cannoe see if the 5G data was added yet: where would i see/check this ?

I was in the process of registering/actvating the 2nd sim card (using the same email address as I understand that the 5G data had to be on same email address that i purchased the sim card). The process did not go : the error message was that "the self serve user name was name available"..
I suspect this is due to the first sim card already registered under the email address
What should i do? I want the 5G bonus

Email address has to be unique. Each SIM had to be ordered using one unique email address. Then activating that SIM with that email address. Your second then will not be eligible.

The 5gb is supposed to show up by 3 days.

Re: email address. for 2 sim cards ??

Alex888 — Fri, 14 Jun 2019 06:13:28 GMT

@axk165 To add to what @Anonymous said, you can also use your first account as a reference for your second account, it will get your second account $10 and your first a $1 reward every 30 days.

Re: email address. for 2 sim cards ??

cavemantoronto — Fri, 14 Jun 2019 06:37:31 GMT

@axk165 all you can do is ask Moderator_Team if they will manually do it. It won't automatically happen. You can't have 2 accounts with same email address.

Re: email address. for 2 sim cards ??

Triguy — Fri, 14 Jun 2019 12:27:24 GMT

You can only have one email address and account per sim.

Re: email address. for 2 sim cards ??

frechele — Thu, 18 Jul 2019 03:05:24 GMT

I have same problem. I received 2 sims today & got one activated & activated the second & paid for another using the same email address.I had no problem doing this & only after the fact got a message saying there was a problem with my self serve account. It seems very difficult to contact anyone at Public mobile- It seems to be a well kept secret how to contact a rep there. Has anyone discovered how to contact PM & fix this problem? I've got another email address I could easily have used before I was billed. I was not aware of the one email per sim rule. Now when I logon I only see the single sim account. The other is lost in the ether.

Re: email address. for 2 sim cards ??

Anonymous — Thu, 18 Jul 2019 03:06:54 GMT

@frechele

Contact the @Moderator_Team (< Click this) to set up a different email address.

Re: email address. for 2 sim cards ??

GinYVR — Thu, 18 Jul 2019 03:49:53 GMT

@frecheleThe only way you can reach the Moderators who can help you in your case is via the messaging function via this Lithium message board. Click on the link here. There is no call center / staff as we all save a few bucks a month forgoing that "feature".