topic Re: Credit Card Transaction Denied in Get Support

Credit Card Transaction Denied

vvnwyl — Wed, 05 Jan 2022 10:21:43 GMT

Hi,

My credit card recently expired and I forgot to update the new credit card for auto-pay. My account is currently suspended and I am unable to make a payment online. The following message pops up when I try to enter my new credit card information: "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

My current credit card does work fine, and I have tried entering the card information a couple times as well.

Thank you for helping!

Re: Credit Card Transaction Denied

popping — Mon, 13 Aug 2018 06:15:19 GMT

@vvnwyl

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card Transaction Denied

NDesai — Mon, 13 Aug 2018 06:50:51 GMT

@vvnwyl Try using incognito/pivate browsing or try another browser.

Re: Credit Card Transaction Denied

Dunkman — Mon, 13 Aug 2018 11:05:50 GMT

@vvnwyl

Also, leave the apartment number section blank in the address section. The address should be exact as your credit card.