topic Re: NO Service in Get Support

NO Service

DBurns — Wed, 05 Jan 2022 10:21:26 GMT

I activated my Sim card last night and when i went to use my phone it says no service. I have tryed reseting mobile network settings etc but still it doesnt work, also removed and replaced sim, turned phone on and off. Please Help...

Re: NO Service

geopublic — Wed, 12 Jun 2019 23:18:50 GMT

@DBurns wrote:
I activated my Sim card last night and when i went to use my phone it says no service. I have tryed reseting mobile network settings etc but still it doesnt work, also removed and replaced sim, turned phone on and off. Please Help...

@DBurns What type of phone do you have?

Re: NO Service

geopublic — Wed, 12 Jun 2019 23:21:32 GMT

@geopublic wrote:
@DBurns wrote:
I activated my Sim card last night and when i went to use my phone it says no service. I have tryed reseting mobile network settings etc but still it doesnt work, also removed and replaced sim, turned phone on and off. Please Help...
@DBurns What type of phone do you have?

@DBurns If it's an iPhone then others have reported login to itunes via WiFi and somehow it fixes the problem but don't hold me to it.

Re: NO Service

DBurns — Thu, 13 Jun 2019 00:17:19 GMT

Galaxy note 5

Re: NO Service

srlawren — Thu, 13 Jun 2019 00:20:46 GMT

@DBurns wrote:
Galaxy note 5

@DBurns could it be locked to your previous provider? (Hint: even if you bought it factory unlocked, many Samsung models lock themselves to the network of the first SIM inserted in them, and need to be re-unlocked after).

Re: NO Service

DBurns — Thu, 13 Jun 2019 00:41:56 GMT

No the person i bought it from bought it new. I called the previous provider and they informed me the phone was unlocked

Re: NO Service

mojorising — Thu, 13 Jun 2019 00:55:32 GMT

@DBurns wrote:
I activated my Sim card last night and when i went to use my phone it says no service. I have tryed reseting mobile network settings etc but still it doesnt work, also removed and replaced sim, turned phone on and off. Please Help...

notify PM of the issue so that they can check your account. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: NO Service

DBurns — Thu, 13 Jun 2019 00:59:47 GMT

Thank you very much. Messaging them now

Re: NO Service

Dunkman — Thu, 13 Jun 2019 02:40:30 GMT

@DBurns

Moderator wait times are 1-2 days.

As you wait, can your try your SIM card in another phone. To determine whether it is hardware issue versu PM service problem.

Also, can try network reset or even factory reset of phone.

Re: NO Service

DBurns — Thu, 13 Jun 2019 04:09:29 GMT

I did that. my husband has public mobile to. his sim doesnt work in my phone but mine works in his. what does that mean

Re: NO Service

geopublic — Thu, 13 Jun 2019 04:13:10 GMT

@DBurns wrote:
I did that. my husband has public mobile to. his sim doesnt work in my phone but mine works in his. what does that mean

@DBurns It means that whatever the issue is it is related to your phone and not your sim or your account.

Re: NO Service

Dunkman — Thu, 13 Jun 2019 04:15:45 GMT

@DBurns

The means that the issue is with your phone, not your service or SIM card.

I would suggest try network reset your phone first. If that does not work, you might want to factory reset your phone (back up any important information first).

Re: NO Service

GinYVR — Thu, 13 Jun 2019 09:25:19 GMT

@DBurnsDid you ask the previous provider if the phone has been blacklisted? That could be an issue too.

@DBurns wrote:
No the person i bought it from bought it new. I called the previous provider and they informed me the phone was unlocked

Re: NO Service

cavemantoronto — Thu, 13 Jun 2019 09:31:16 GMT

@DBurns wrote:
No the person i bought it from bought it new. I called the previous provider and they informed me the phone was unlocked

Does the phone ask for the unlock code?Carrier don't know if it's unlocked. If they gave unlock code to someone before, they have record of that but they don't know if person unlocked it. It is a manual process that only person who has the phone can do. Carrier can't unlock an Android phone from their end. The old carrier should have gave you the unlock code.

Re: NO Service

srlawren — Thu, 13 Jun 2019 18:27:07 GMT

@geopublic wrote:
@DBurns wrote:
I did that. my husband has public mobile to. his sim doesnt work in my phone but mine works in his. what does that mean
@DBurns It means that whatever the issue is it is related to your phone and not your sim or your account.

@DBurns there are a few possibilities:

1) your phone could be incompatible with PM's network. We see this with imported overseas models sometimes that aren't meant for use in north america. But I'm 99% sure all Note 5 models are compatible.

2) your phone could be blacklisted. You can use the IMEI checker here to verify: https://www.publicmobile.ca/en/bc/get-started

3) your phone could be locked to another network. The seller might not realize it, and their former provider might not realize it. Samsung should be able to provide you an unlock code, and you should be able to request it via live chat on Samsung Canada's support page

4) your phone might have some other gltich that a factory reset *could* fix, but #2 or #3 are far more likely causes.

Re: NO Service

DBurns — Thu, 13 Jun 2019 20:09:58 GMT

The phone is unlocked.

Re: NO Service

GinYVR — Thu, 13 Jun 2019 20:15:42 GMT

@DBurnsIt is the problem with your phone not Public Mobile. You probably want to make a trip to your neigbhourhood Samsung store to figure things out.

Re: NO Service

DBurns — Thu, 13 Jun 2019 20:34:45 GMT

phone is compatible.
phone is not blacklisted.
sumaung says there is noting wrong wit the phone on their end.

Re: NO Service

GinYVR — Thu, 13 Jun 2019 20:37:21 GMT

@DBurnsBut there could be problems with the phones itself. Phone antennas can burn out. Hence that's why I suggest you go to a Samsung store to get it checked out.

Re: NO Service

DBurns — Thu, 13 Jun 2019 20:40:09 GMT

The phone was originally from the US and they informed my i need to have the provided give me the new codes to the new network. and that there is nothing they can do.