topic Activation in Get Support

Activation

dcyr9 — Wed, 05 Jan 2022 10:21:06 GMT

Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus the tax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

Activation

dcyr9 — Wed, 12 Jun 2019 18:00:25 GMT

Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus tgevtax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

Re: Activation

Lieux — Wed, 12 Jun 2019 18:02:19 GMT

@dcyr9 wrote:
Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus tgevtax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

For the add-on it'a 2 steps to buy it. Can you see the 15$ in your available funds in your self-serve account? If yes click on BUY ADD-ON and choose the one you want.

Re: Activation

Anonymous — Wed, 12 Jun 2019 18:03:04 GMT

@dcyr9 wrote:
Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus tgevtax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

Do you see at least the amount you paid in your Available Funds?

Do you see the add-on lower down in your Data and Add-ons area of the overview page?

Edit: ninja'd by Lieux 🙂

Re: Activation

Lieux — Wed, 12 Jun 2019 18:03:29 GMT

@dcyr9 wrote:
Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus the tax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

It's not necessary to write 2 messages with same question...it's easier to have just one thread with all the answers in the same place!

Re: Activation

Triguy — Wed, 12 Jun 2019 18:05:29 GMT

Here is more information about troubleshooting us roaming add-on.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Re: Activation

dcyr9 — Wed, 12 Jun 2019 18:10:22 GMT

How do you activate my add on?

Re: Activation

Lieux — Wed, 12 Jun 2019 18:11:53 GMT

@dcyr9 wrote:
How do you activate my add on?

Sorry what do you mean?? I can't do nothing in your account..I am a customer like you Is it OK now?

Re: Activation

Anonymous — Wed, 12 Jun 2019 18:15:15 GMT

@dcyr9 wrote:
How do you activate my add on?

WE don't activate YOUR add-on. 🙂

1. Add money into account

2. see that it's added to Available Funds

3. Buy add-on

4. see that it shows lower down in the data and add-ons area

5. arrive in states

6. restart phone

7. check or scan for and connect to AT&T or T-Mobile

8. read and ignore text from here inviting you to buy add-ons

9. if you bought data add-ons then turn on roaming

Re: Activation

Jackhyf63 — Wed, 12 Jun 2019 18:19:56 GMT

@dcyr9 The add-on are a two step process :The first step you purchase addon the money is charged from your credit card but not towards the plan, it actually goes into vailable funds. Then you need to re-purchase the addon and the money then comes out of available funds. If you don't see money in available funds, you will need to message a MOD for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Luddite — Wed, 12 Jun 2019 18:26:24 GMT

@Lieux wrote:
@dcyr9 wrote:
Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus the tax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.
It's not necessary to write 2 messages with same question...it's easier to have just one thread with all the answers in the same place!

EDIT: All squished.

Re: Activation

geopublic — Wed, 12 Jun 2019 19:30:35 GMT

@dcyr9 wrote:
Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus the tax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

@dcyr9 Click here for a step-by-step on how to purchase & activate a US Roaming add-on.