topic Missing bonus data from porting from virgin mobile in Get Support

Missing bonus data from porting from virgin mobile

CruelonYou — Wed, 05 Jan 2022 10:20:50 GMT

So I ported my number from virgin for the extra 3gb that PM was promoting. I did it at walmart and the lady told me that I would be getting my bonus data in a week or so, once they confirmed that my number was from virgin. But its been like a month and half now and I still dont have my extra data.Just wondering what I can do get my bonus data.

Re: Missing bonus data from porting from virgin mobile

geopublic — Wed, 12 Jun 2019 04:44:10 GMT

@CruelonYou wrote:
So I ported my number from virgin for the extra 3gb that PM was promoting. I did it at walmart and the lady told me that I would be getting my bonus data in a week or so, once they confirmed that my number was from virgin. But its been like a month and half now and I still dont have my extra data.Just wondering what I can do get my bonus data.

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Re: Missing bonus data from porting from virgin mobile

sulagok — Wed, 12 Jun 2019 04:44:15 GMT

You can simply get in touch with the moderator teams and I'm positive that it will be resolved.

Re: Missing bonus data from porting from virgin mobile

kas — Wed, 12 Jun 2019 10:05:06 GMT

I'm having the same issue, I ported from Bell.

Re: Missing bonus data from porting from virgin mobile

GinYVR — Wed, 12 Jun 2019 10:11:14 GMT

@kasYou would need to contact the Moderator_Team as most users here are just regular users like you.

Re: Missing bonus data from porting from virgin mobile

stonechucker — Wed, 12 Jun 2019 19:50:16 GMT

So many people are now complaining, and this promo was offered and removed about 3 weeks ago. It was only offered for a very brief, possibly only 3 or for days.

If you've recently activated for this, I think you're out of luck. You'd have to prove the offer was valid at the time you activated.

Re: Missing bonus data from porting from virgin mobile

kas — Fri, 14 Jun 2019 20:59:07 GMT

3 weeks ago? It was a bonus for June 1st. My order email even says: By purchasing a SIM online today, you have access to an exclusive offer: get a free one-time 5GB data Add-on* when you activate online by June 16th.

Re: Missing bonus data from porting from virgin mobile

kas — Fri, 14 Jun 2019 20:59:41 GMT

I guess mine is concerning something else, sorry.

Re: Missing bonus data from porting from virgin mobile

iliketotalk — Fri, 14 Jun 2019 21:03:19 GMT

I had to recently contact the moderators for mine they fixed it up for me the same day it was excellent customer service

Re: Missing bonus data from porting from virgin mobile

Anonymous — Fri, 14 Jun 2019 21:11:24 GMT

@kas wrote:
3 weeks ago? It was a bonus for June 1st. My order email even says: By purchasing a SIM online today, you have access to an exclusive offer: get a free one-time 5GB data Add-on* when you activate online by June 16th.

There was a very similar flash sale the weekend before.