topic Re: Locked sim PUK CODE in Get Support

Locked sim PUK CODE

Ericrs100 — Wed, 05 Jan 2022 10:20:41 GMT

So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE? Some one help?

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 22:48:24 GMT

@Ericrs100What kind of phone are you using? Do you have a spare phone or a friend's phone to swap to see if the issue persists?

Re: Locked sim PUK CODE

Lieux — Tue, 11 Jun 2019 22:49:10 GMT

@Ericrs100 wrote:
So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE? Some one help?

It looks like your phone is lock with your old carrier..???

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 22:49:13 GMT

Iphone 7 plus? And i do not no

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 22:50:17 GMT

The default PIN is 1234.. You can try that.. if not you would need to talk to the Moderator_Team for the PUK.

Re: Locked sim PUK CODE

Lieux — Tue, 11 Jun 2019 22:50:42 GMT

@Ericrs100 wrote:
Iphone 7 plus? And i do not no

Did you use it with another company before?

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 22:52:18 GMT

I dis but i had already called to have it unlock

Re: Locked sim PUK CODE

Lieux — Tue, 11 Jun 2019 22:53:27 GMT

@Ericrs100 wrote:
I dis but i had already called to have it unlock

And did they unlock it with a code?

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 22:53:56 GMT

Yes they dis with the imei

@Lieux wrote:
@Ericrs100 wrote:
I dis but i had already called to have it unlock
And did they unlock it with a code?

Re: Locked sim PUK CODE

Lieux — Tue, 11 Jun 2019 22:54:41 GMT

@Ericrs100 wrote:
Yes they dis with the imei
@Lieux wrote:
@Ericrs100 wrote:
I dis but i had already called to have it unlock
And did they unlock it with a code?

Ok....and your sim was new?

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 23:00:13 GMT

@LieuxiPhones don't get unlocked to a code. It has to be via Apple (connected through wifi).. but it would give usually cannot activate on this network error, if it is locked.

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 23:00:38 GMT

Brand new yes

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 23:02:59 GMT

@Ericrs100Is the iPhone from the Bell network? I would highly recommend jsut get another phone that you know works eg spouse/ partner or even strangers.. to test and make sure if your SIM works.. that will narrow down a lot of options.

PS I assume you have had reset the network settings on the iPhone or it has been reset?

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 23:02:49 GMT

Yea everything is good to go on apple side, i just need the puk code, can some one tag a mod in here i need this figured out asap

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 23:06:57 GMT

If you are sure about the phone. You would have to message the Moderator_Team by the link here. I asked where your phone is from because some networks actually give you the ol' run around about unlocking. But be expect a response could take up to 48 hours.

Re: Locked sim PUK CODE

Triguy — Tue, 11 Jun 2019 23:07:22 GMT

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 23:44:32 GMT

I sent them a message when i enter 1234 its saying enter a new pin number and its asking to enter it twice and its still says sim locked

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 23:46:52 GMT

@Ericrs100Assuming you can go to Settings -> Cellular -> SIM PIN.. can you untoggle SIM PIN?

Re: Locked sim PUK CODE

Ericrs100 — Tue, 11 Jun 2019 23:50:14 GMT

Yes but bits set on (its green) and i cant untoogle it... i think thats what id did cause when i entered the sim card in nothing was working... DATA,txt,calls

Re: Locked sim PUK CODE

GinYVR — Tue, 11 Jun 2019 23:56:11 GMT

If you untoggle it, the keypad will come up with this screen and it should say 3 attempts (resets evertime it gets the right PIN).. Click Done?

PUK unlock iOS 12