topic Re: incoming calls in Get Support

incoming calls

Rosemarie — Wed, 05 Jan 2022 10:20:30 GMT

I can make calls out but not receive incoming calls. Doesn't seem like it ported right. What can I do

Re: incoming calls

Alex888 — Tue, 11 Jun 2019 22:01:43 GMT

@Rosemarie Have you received a text from Public Mobile saying that the port was completed? Have you tried the SIM from your previous provider? If your old SIM works for incoming calls keep it in your phone until it stops working then switch it. If your old SIM is not working then there was a problem with the port and you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: incoming calls

GinYVR — Tue, 11 Jun 2019 22:04:28 GMT

@RosemarieHow long ago did you start the porting procedure? Is it a cell phone (not Prepaid Koodo) or a landline? If it is a cellphone it takes about a day, up to a week for landline.. You should get a text from Public once it is done.

Re: incoming calls

Rosemarie — Tue, 11 Jun 2019 22:07:31 GMT

I started the porting 3 hrs ago

Re: incoming calls

GinYVR — Tue, 11 Jun 2019 22:08:45 GMT

@Rosemarie3 hours is nothing.. start worrying if it still persists after a day or two.

Re: incoming calls

dabr — Tue, 11 Jun 2019 22:19:07 GMT

@Rosemarie wrote:
I started the porting 3 hrs ago

Unfortunately, as already mentioned, porting can take a while sometimes, although most of the time it is relatively quick. But you can try restarting your phone to see if that helps.