topic Re: Data not working in Get Support

Data not working

Paopao — Wed, 05 Jan 2022 10:20:21 GMT

I just signed up today for the 40$ plan with 4.5gb data. But the problem is I can't access the data from my phone. Before this I didn't have problem with my previous carrier. Pls let me know if I need to change any settings to the phone or something like that. Thanks very much

Re: Data not working

Dunkman — Fri, 10 Aug 2018 04:50:39 GMT

Sorry to hear about your troubles.

EDIT: sorry I did not see your comments on my computer. Just the title "DATA NOT WORKING" See below comments for help...

Re: Data not working

ShawnC13 — Fri, 10 Aug 2018 04:44:41 GMT

@Paopao wrote:
I just signed up today for the 40$ plan with 4.5gb data. But the problem is I can't access the data from my phone. Before this I didn't have problem with my previous carrier. Pls let me know if I need to change any settings to the phone or something like that. Thanks very much

May have to change APN settings. If you use this site it will give you the correct settings for your phone. http://apn-canada.gishan.net/

Re: Data not working

Anonymous — Fri, 10 Aug 2018 04:46:26 GMT

Welcome.

Seems APN settings are often the magic ingredient for data.

Check this out to find out more and read a couple few down.

And of course the easy try a reboot.

When I got on to PM, all those things just came in seemingly automagically. I didn't have to change anything. But some devices may not.

Re: Data not working

tazzy_s — Fri, 10 Aug 2018 05:24:35 GMT

What type of device are you on? If on iphone, may need to go to settings>cellular and ensure data is on and the lte if applicable is set to both voice and data. Android devices may be settings>data usage or something that will enable mobile data to be turned on. More info about the device may be helpful

Re: Data not working

fountaindew — Fri, 10 Aug 2018 05:52:15 GMT

Hi,

I was going through the same situation. In my case I had to factory reset the phone for the data to work. I ported over from a different carrier. I triple checked the APN and honestly nothing was working. As soon as I factory reset the phone popped in the SIM card the data started working without needing to manually set the APN. Hope this helps!

Re: Data not working

srlawren — Fri, 10 Aug 2018 16:17:17 GMT

@fountaindew wrote:
Hi,

I was going through the same situation. In my case I had to factory reset the phone for the data to work. I ported over from a different carrier. I triple checked the APN and honestly nothing was working. As soon as I factory reset the phone popped in the SIM card the data started working without needing to manually set the APN. Hope this helps!

@fountaindew I'm going to go out on a limb here: LG G-series phone? 🙂

Re: Data not working

lorvar — Fri, 10 Aug 2018 17:16:43 GMT

Same problem here. Signed up yesterday and just realized no data while I'm out.