topic Re: Not receiving texts in Get Support

Not receiving texts

Lstarz — Wed, 05 Jan 2022 10:20:13 GMT

I am able to send texts fine but am unable to receive them

Re: Not receiving texts

GinYVR — Tue, 11 Jun 2019 16:00:33 GMT

@LstarzIs it a new account and are you porting a number to Public Mobile? If so, wait a little while till the port is complete.

Re: Not receiving texts

geopublic — Tue, 11 Jun 2019 16:03:30 GMT

@Lstarz wrote:
I am able to send texts fine but am unable to receive them

@Lstarz What plan are you on?

Re: Not receiving texts

Lstarz — Tue, 11 Jun 2019 16:04:30 GMT

Unlimited everything

Re: Not receiving texts

Triguy — Tue, 11 Jun 2019 16:04:57 GMT

Try contacting a moderator.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Re: Not receiving texts

Lstarz — Tue, 11 Jun 2019 16:05:24 GMT

New account bought this phone a few weeks back from Walmart and plan too

Re: Not receiving texts

popping — Tue, 11 Jun 2019 16:17:44 GMT

@Lstarz wrote:
Unlimited everything

If your account status is active, try the lost/stolen phone trick to re-provision your plan feature again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving texts

Tiprix — Tue, 11 Jun 2019 16:19:47 GMT

@Lstarz if this is a new account there are two options, new Public Mobile and porting a phone number from a different provider.

If this is a new Public Mobile Number, you should contact the moderator to sort this out.
If the phone number is being ported from another provided. This process should take a couple hours to a day to port successfully.