topic Re: For help in Get Support

For help

Phi-Khanh76 — Wed, 05 Jan 2022 10:20:04 GMT

I can not sign in my account on website. Pls advise. Tks

Khanh (Mr.)

Re: For help

geopublic — Tue, 11 Jun 2019 14:12:25 GMT

@Phi-Khanh76 wrote:
I can not sign in my account on website. Pls advise. Tks
Khanh (Mr.)

@Phi-Khanh76 Did you just activate your account?

Re: For help

Triguy — Tue, 11 Jun 2019 14:25:28 GMT

You could try the forgot password link. Also try logging in using a different browser and incongnito mode. Try also clearing your cache. If you still have problems then try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: For help

PMFanatic — Tue, 11 Jun 2019 14:34:44 GMT

I would recommending messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link.

Moderator hours are as follows and generally you can expect a response within 1 hour or up to 48 hours depending on volumes...

Weekdays 8:00am - Midnight (Eastern time)
Weekends: 8:00am - 10:00pm (Eastern time)

Best of luck!

Re: For help

GinYVR — Tue, 11 Jun 2019 14:36:09 GMT

@Phi-Khanh76Can you give us a screen capture or the exact phrasing of the error message? We are all customers here, so we can't see what you are doing.

Re: For help

tabi159w — Tue, 11 Jun 2019 14:54:48 GMT

The self-serve portal is slow, so be patient. The server may just be over loaded.