topic Phone stop working in Get Support

Phone stop working

ChristineNewman — Wed, 05 Jan 2022 10:20:02 GMT

Re: Phone has no internet. My bill is paid . Can someone please help!

Re: Phone stop working

geopublic — Tue, 11 Jun 2019 14:07:26 GMT

@ChristineNewman wrote:
Re: Phone has no internet. My bill is paid . Can someone please help!

@ChristineNewman Can you make calls and send texts?

Re: Phone stop working

missorange — Tue, 11 Jun 2019 14:07:43 GMT

is that just internet not working? so which plan you have, it is better to check your account, if the data already used off.

Re: Phone stop working

PMFanatic — Tue, 11 Jun 2019 14:43:04 GMT

Does the wifi internet still work on your phone?

Check your Network settings to ensure your Data is turned on.
Check that your Airplane mode is not on
Check your Do Not Disturb settings to make sure your connections are not being blocked during scheduled times.

Also, try restarting your phone if you have not already.

Hope that helps...

Re: Phone stop working

computergeek541 — Tue, 11 Jun 2019 18:57:13 GMT

@PMFanatic wrote:
Does the wifi internet still work on your phone?

Check your Network settings to ensure your Data is turned on.
Check that your Airplane mode is not on
Check your Do Not Disturb settings to make sure your connections are not being blocked during scheduled times.
Also, try restarting your phone if you have not already.

Hope that helps...

Do Not Disturb Mode only disables sounds and vibrations associated with calls and notifications (notifications still come in silently). It would not prevent internet usage.

@ChristineNewman, if you log into your self-serve account, does it show how much data you have remaining?

Re: Phone stop working

Jackhyf63 — Wed, 12 Jun 2019 18:09:37 GMT

@ChristineNewman

Did you reboot your phone recently? If not, please power it off, remove the SIM card, wait about 60 seconds, then re-insert the SIM card and power the phone back on or try your SIM in another unlocked phone,If it works in the new phone you have a hardware issue. If it doesn't you have a bad sim.