topic Re: Data not working mid plan. in Get Support

Data not working mid plan.

ABrown — Wed, 05 Jan 2022 10:19:07 GMT

I have a 3GB data plan and it stopped working after using 1.6 GB. Well it partially works. I can send imessage but i cannot access apps or internet browsing using my data. I have lots of data left and i have checked all the APN stuff out and its all fine. Also tried rebooting multiple times. Please help!

Re: Data not working mid plan.

RobertQc — Wed, 08 Aug 2018 19:53:30 GMT

@ABrownMake sure your phone did not set a limit on data. Most phone providers unlike public mobile allow for overages so phones have a built in way to protect the customer.

See how to do it for andriod here

https://www.wikihow.tech/Set-Data-Usage-Limit-on-Your-Android-Phone

See how to do it for iphone here

https://www.imore.com/how-restrict-cellular-data-restrictions-iphone-and-ipad

Re: Data not working mid plan.

ABrown — Wed, 08 Aug 2018 19:52:20 GMT

IPhone 6. What is a data limit set by phone. Also this hasnt happened since i have been with public mobile and i joined in January

Re: Data not working mid plan.

cappaj — Wed, 08 Aug 2018 19:54:34 GMT

What do you see when you go to the Data & Add-On Usage page in self-serve?

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/Add-on-Usage/

Re: Data not working mid plan.

MoreYummy — Wed, 08 Aug 2018 19:55:51 GMT

The easiest way to see if phone origins issue, is try it on another phone.

Even it works before, your phone might have new settings or app to prevent usage.

Try to restart phone is the initial fix.

Re: Data not working mid plan.

RobertQc — Wed, 08 Aug 2018 19:57:43 GMT

@ABrown wrote:
IPhone 6. What is a data limit set by phone. Also this hasnt happened since i have been with public mobile and i joined in January

It's a way to prevent you from using too much data and getting a huge suprise bill at the end of the month. Not saying this is your problem but its worth looking into before we try other things to help solve your issue since this is the most common issue.

https://www.imore.com/how-restrict-cellular-data-restrictions-iphone-and-ipad

I don't know how much data you used before, or if the restrictions were enabled. But this is worth a shot