topic Re: cannot make call in Get Support

cannot make call

mtri356 — Wed, 05 Jan 2022 10:19:05 GMT

I have canada wide call plan. I cannot make local call. Can someone help?

Re: cannot make call

Anonymous — Mon, 10 Jun 2019 15:51:11 GMT

@mtri356 wrote:
I have canada wide call plan. I cannot make local call. Can someone help?

Is it just one number? Or any "local" number?

Perhaps try with a 1 in front of the 10 digits.

Re: cannot make call

mtri356 — Mon, 10 Jun 2019 15:52:58 GMT

I tried several numbers.. including 1 in front.. issue is with phone call only.
Texting is fine.

Re: cannot make call

Anonymous — Mon, 10 Jun 2019 16:03:51 GMT

@mtri356 wrote:
I tried several numbers.. including 1 in front.. issue is with phone call only.
Texting is fine.

Edit: @mtri356: If you're on the $10 or $15 plans then maybe you're out of minutes.

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: cannot make call

mtri356 — Mon, 10 Jun 2019 16:18:48 GMT

I did not work. I have send private msg to team_mod. Hopefully, they can fix my issue.

Re: cannot make call

Anonymous — Mon, 10 Jun 2019 16:23:30 GMT

@mtri356 wrote:
I did not work. I have send private msg to team_mod. Hopefully, they can fix my issue.

Which plan are you on?

Re: cannot make call

bchow — Mon, 10 Jun 2019 23:22:27 GMT

@mtri356Calm down and check the following in order:

(1) Do you have any minutes remaining if not unlimited.

(2) Check your text message as they will msg you if you are out of minutes.

(3) Check self service to see if you need to top up.

(4) If all else failed then contact a MOD below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Enjoy

Re: cannot make call

Anonymous — Tue, 11 Jun 2019 00:06:25 GMT

@bchow wrote:
@mtri356Calm down and check the following in order:
(1) Do you have any minutes remaining if not unlimited.
(2) Check your text message as they will msg you if you are out of minutes.
(3) Check self service to see if you need to top up.
(4) If all else failed then contact a MOD below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Enjoy

Good of you to jump in participating. No need to tell someone to calm down.

The limited plans will text with 10 units remaining...not when out.

If they needed to top up then they wouldn't be able to text.