topic US roaming add-on not working in Get Support

US roaming add-on not working

Ronak53 — Wed, 05 Jan 2022 10:18:54 GMT

I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.

Re: US roaming add-on not working

stonechucker — Mon, 10 Jun 2019 12:15:19 GMT

This is a two-step process. Have you 're-purchased' after adding the funds?

If your money is still sitting as available balance, you need to re-add the addon.

There will be no extra charge.

Re: US roaming add-on not working

Dunkman — Mon, 10 Jun 2019 13:00:55 GMT

@Ronak53

You can check your self service account to see whether your US roaming add on is in your overview page.

Here is a thread on how to purchase add on:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Also, make sure that your roaming is turned on in your phone.

Re: US roaming add-on not working

geopublic — Mon, 10 Jun 2019 13:25:05 GMT

@Ronak53 wrote:
I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.

@Ronak53 Make sure you have roaming on. Also you might want to try manually connecting AT&T or T-Mobile and see if it works.

Re: US roaming add-on not working

popping — Mon, 10 Jun 2019 13:58:48 GMT

@Ronak53 wrote:
I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.

Do you see the US roaming add-on on your overview page?

If yes, enable roaming on your phone. Restart your phone. You will be connected to AT&T or T-Mobile.

Re: US roaming add-on not working

GinYVR — Mon, 10 Jun 2019 14:11:50 GMT

@Ronak53another thing we don't know.. when did you purchase the add on (hopefully within the last 10 days)?

Re: US roaming add-on not working

computergeek541 — Mon, 10 Jun 2019 20:31:16 GMT

@Ronak53 wrote:
I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.

I'm wondering if a similarly named U.S. long distance add-on may have accidently been purchased instead of a roaming add-on.

Re: US roaming add-on not working

MandyJ — Mon, 10 Jun 2019 20:41:22 GMT

@computergeek541 wrote:
@Ronak53 wrote:
I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.
I'm wondering if a similarly named U.S. long distance add-on may have accidently been purchased instead of a roaming add-on.

This is true, there is an add-on called "200 min US and Canada Long Distance" which may be confusing, since it will only work in Canada. Is it possible that you've purchased this add-on by mistake?

All the add-ons that will work in the US have "US Roaming" in the title and specify 10 days.