topic Re: Upgraded Plan/Billing in Get Support

Upgraded Plan/Billing

amckenzie001 — Wed, 05 Jan 2022 10:18:50 GMT

I had the $20/month plan which was due on June 8, 2018. It was paid on this date. On July 10th I upgraded the $25/month plan. There was no adjustment or credit on my account. Are you able to help either adjust the billing date. The billing date remained at August the 8th or put a credit on my account for the amount?

Angela McKenzie

Re: Upgraded Plan/Billing

ShawnC13 — Wed, 08 Aug 2018 16:35:38 GMT

@amckenzie001 wrote:
I had the $20/month plan which was due on June 8, 2018. It was paid on this date. On July 10th I upgraded the $25/month plan. There was no adjustment or credit on my account. Are you able to help either adjust the billing date. The billing date remained at August the 8th or put a credit on my account for the amount?

Angela McKenzie

There is no pro-rating of bills as well it is a 30 day cycle not monthly so the date will always be changing and Aug 8 is 30 days from July 10th

Re: Upgraded Plan/Billing

amckenzie001 — Wed, 08 Aug 2018 16:40:29 GMT

Sorry I made a mistake with the billing. It was actually June 30th that I paid the bill. And my bill is due tomorrow. Should I get at least a credit? It has not been a full month yet?

Re: Upgraded Plan/Billing

closng — Wed, 08 Aug 2018 16:43:32 GMT

@amckenzie001 wrote:
Sorry I made a mistake with the billing. It was actually June 30th that I paid the bill. And my bill is due tomorrow. Should I get at least a credit? It has not been a full month yet?

Hi @amckenzie001,

As Public Mobile is a prepaid service, there are no refunds for unused periods of your service, even when you switch plans in the middle of your 30 day cycle.

Re: Upgraded Plan/Billing

cappaj — Wed, 08 Aug 2018 16:44:10 GMT

@amckenzie001 wrote:
Sorry I made a mistake with the billing. It was actually June 30th that I paid the bill. And my bill is due tomorrow. Should I get at least a credit? It has not been a full month yet?

Public Mobile is a pre-paid service, so if you upgrade early, it just means that you're pre-paying for another 30 days, and your previous 30 day plan is simply cut short, no pro-rating or credits.

In the future, if you want to change your plan but not lose money, you can schedule your upgrade for the next renewal date, so that you finish out your current pre-paid period before starting a new period on a new plan.